Application Specialist - eMR

• Full Time Permanent
• 38 hour working week within a flexible hybrid work model.
• Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards
• Attractive salary, $113,645- $131,806 + 11.5% Super and annual leave loading
• Drive digital transformation within Australia’s largest public health system

About us

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

Come work with us

We have exciting opportunities for eMR Application Specialists in the Clinical Application Services team. The eMR Application Specialists will be responsible for contributing to the delivery of ongoing application support and service improvements of the state-wide Cerner eMR application (PAS, FirstNet, SurgiNet or PowerChart), by applying application specific technical expertise and relevant clinical knowledge.

Computer Manager Grade 1, commencing salary from $113,645- $131,806 plus super and annual leave loading.

For more information, read the full POSITION DESCRIPTION.

What you will do

As an integral member of the Clinical Application Services team, you will:

• Provide technical, configuration and associated application support, including coordinating and delivering the required support levels for complex and significant issues, problem resolution and change management in accordance with agreed service levels.
• Maintain and update technical configuration, business and application support documentations in line with agreed design principles, best practice and quality assurance processes.
• Utilise technical and clinical expertise in user requirements analysis, translate business requirements into design and configuration recommendations, engage and negotiate with stakeholders and provide leadership in the delivery of high-quality solutions.
• Participate in the management and implement major application upgrades, including communicate specific enhancement requirements to relevant support teams/vendors, and co-ordinate user acceptance testing.
• Support the state-built functionality, work practices and workflows to maintain the functionality of application.
• Contribute to the development of business plans and processes aimed at enhancing the efficiency of the eMR application services team and support the implementation of strategy and processes.

About you

We are seeking motivated and committed individuals with:

• Demonstrated experience and a record of achievement in clinical information systems and the ability to understand and translate business requirements into ICT solutions within a large and complex service environment, including relevant qualifications or equivalent.
• Awareness of eMR and clinical care processes and work practices within a large health care organisation/NSW Health.
• Demonstrated ability in analytical and problem-solving skills including the ability to analyse and interpret information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions.  
• Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform and always work with a customer focused approach.
• Proven interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and customers to influence and achieve optimal business outcomes. 
• Proven capacity to contribute to and implement strategic initiatives, including the capability to plan, manage change, improve performance and work within an operational support business unit.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

Benefits of working for eHealth NSW

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

More information about these benefits, can be found at Benefits | eHealth NSW.

Valuing diversity and inclusion

eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.

For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion Strategy.

How to apply

All applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role, highlighting your relevant skills.

If you require assistance or have any questions about the role, please contact Laine Garcia on Laine.Garcia@health.nsw.gov.au and quote REQ580438.

If you require adjustments to the recruitment/interview process, please contact Sam Matthews on Samuel.Matthews1@health.nsw.gov.au.

Applications Close: Monday 15 June 2025 at 11:59PM

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).