Consumer Experience Officer - The Sutherland Hospital

Selection Criteria

1. Relevant tertiary qualification in Business Administration and/or relevant equivalent work experience in managing the consumer-client experience, or a combination of study and work experience.
2. Demonstrated ability in implementing and managing initiatives in improving the consumer engagement and experience.
3. Demonstrated ability to deliver training and education to improve the experience of patients, staff and consumers.
4. Demonstrated ability in carrying out high level administrative functions, effective time management skills and the ability to work independently and as part of a team.
5. Demonstrated ability in building effective relationships with key stakeholders.
6. Demonstrated excellent written and verbal communication skills with the ability and experience in preparing agendas, minutes, briefings, letters and reports.
7. Demonstrated experience/ability to coordinate events to engage staff and consumers.

Need more information? 
  1) Click here for the Position Description and SESLHD Expected Standards
  2) Find out more about applying for this position

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-TSH-Garrawarra@health.nsw.gov.au and let us know.

 Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required. 

Information for applicants:

• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Please note we are not offering sponsorship for work rights for this position.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases (including Covid-19) for all positions prior to offer.
• At South Eastern Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.
• SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
• We do have an Aboriginal Employment Consultant that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website