Administration Officer

John Hunter Hospital is looking for an Administration Officer to join their team of administration staff in the busy Admissions Department. The Administration Officer is responsible for providing an efficient and effective administrative service within the unit and will be required to work across a 7-day rotating roster including weekends and public holidays. This role will be supported by the Administration Manager and the Preop NUM and will have access to My Health Learning.

About the opportunity:

As an admission clerk within the JHH Admissions Service you will provide high quality customer service and support to patients, families and staff you will be responsible for interviewing and providing informed financial consent to all admitted patients as well as adding patients to the inpatient and outpatient waiting lists.

• Providing consistent, high quality customer service as a person of first contact including, telephone, email enquiries and personal contact with clients
• Reception duties associated with the Admission Process, including interviewing of patients according to NSW Health Revenue and Best Practice Policy.
• Provision of appropriate training to new staff.
• Ensure all patients are classified appropriately as per DOH fees manual.
• Ensure appropriate paperwork including financial forms are signed and fully completed and accurate.
• Ensure completion and reconciliation of data according to NSW Health and HNEH policies and guidelines relevant to the waiting list and admission process.
• Completion of HIE inpatient errors.
• Ensure the follow up and recording of outstanding paperwork including financial documentation and request for admission.
• Relieve and assist in positions within the Admission Services as required. Prepare financial, data reports and correspondence as required

If this sounds like you, we’d LOVE to see you apply:

The successful applicant will be highly organised and have exceptional communication skills.  You will be a great team player but also be able to work independently. You will have attention to detail and the ability to maintain a very high level of accuracy when working with a range of computer systems, processes, and data entry. The ideal candidate will be passionate about healthcare, be able to work as a team player in a very busy fast paced environment, have excellent communication and prioritisation skills.


Essential criteria:

• Previous administration, reception experience in a high-volume work environment.
• Ability to work a 24/7 roster including weekends and public holidays.
• Previous demonstrated extensive Customer Service skills

The role is supported by both the District Patient Services and Revenue Manager along with the John Hunter Admissions Manager the role also works directly with the Waiting List Team Leader and the Theatre allocation clerks, the applicant will be provided with training in all aspects of the role.


What's on offer: