Administration Officer - Outpatient Services Blacktown & Mount Druitt Hospitals

📅 Accurate clinic bookings & patient data management
📁 Supports antenatal, billing & flow system tasks
👋 Friendly front desk for patients & hospital staff

Employment Type: 3x Temporary Full Time (up to 26 weeks)
Position Classification: Administration Officer Level 2
Remuneration: $32.20 - $33.37 per hour
Hours Per Week: 38
Location: Blacktown & Mt Druitt Hospital

Where you'll be working 
Blacktown and Mount Druitt Hospitals (BMDH) operate across two campuses, providing essential healthcare services to the Western Sydney community. With over 50 years of service, we are evolving to meet growing demands and advancements in healthcare.

• Blacktown & Mt Druitt Hospitals both offer convenient access to shopping centres, just a 10-minute walk away.
• Parking options available: onsite parking for a small fee, all-day street parking, and proximity to train stations.
• We embrace innovation and growth to enhance patient care and community well-being.
• Our dedicated team strives for excellence in a dynamic and evolving healthcare environment.

What you'll be doing 
Join the team as an Outpatients Administration Officer, providing key administrative and reception support to hospital clinics across Blacktown and Mount Druitt Hospitals. Your responsibilities will also include:

• Accurately entering clinic bookings into iPM system
• Managing filing and clinic documentation
• Supporting Medicare billing and patient flow systems
• Providing frontline reception for patients and staff
• Assisting with antenatal and maternity bookings

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.  

Selection Criteria:

1. Demonstrated administration experience with competent use of IT applications including but not limited to computerised patient administration systems and Microsoft Office Programs.
2. Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision
3. Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.
4. Demonstrated ability to work as part of a team to achieve quality patient/service outcomes
5. Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.
6. Demonstrated ability to follow systems and processes to support efficient and effective service delivery.
7. Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills
8. Commitment to own professional development and willingness to undertake further organisational based training when required

Requisition ID:  REQ552826
Applications Close:  22nd June 2025

Need more information ?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.   
• Explore the selection process, employment checks, outcomes and notifications. 
• For inquiries about the role, contact Jackie van der Hout at jackie.vanderhout@health.nsw.gov.au