Cardiac Concierge and Patient Support Officer
- 📁
- Administration
- 📅
- REQ531023 Requisition #
- 📅
- 4 days ago Post Date
Position Classification: Admin Off Lvl 2
Remuneration: 61879.91 - 63932.61 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ531023
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
Additional information:
- An eligibility list may be created for future temporary full or part time vacancies.
- This position is full time; however, part time/job share arrangements may also be considered.
What you'll be doing
The Officer will be one that is patient focused and passionate about delivering a great patient and family experience every day.
Duties include greeting patients and families upon entry to the Heart Centre for Children, answering enquiries and referring to appropriate staff, coordinating appointments, gathering/entering/filing patient information, billing and general administration duties.
Experience within a customer experience environment is desirable, with health experience not essential.
Please note that throughout the recruitment process you will be assessed with the following:
- Excellent verbal and written communication skills, with a professional demeanour
- Demonstrated ability to provide excellent customer service
- Initiative in improving processes and outcomes for patients/families
- Ability to remain calm under pressure, particularly during difficult circumstances.
- Demonstrated ability to work well within a team
As part of your application please address the following targeted questions:
- Please provide an example of how you have delivered effective administration support whilst working in a high-volume work environment
- Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome?
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Please refer to the Application Guide and NSW Policy Directive PD2024_015 Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases for vaccination requirements.
NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse.
Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Tanya Small on Tanya.Small@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367 and select option 3.
Applications Close: 7/11/2024
