Patient Liaison Officer

Selection criteria to be addressed:

1. Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
2. Willingness and ability to work a 7 day rotating roster with demonstrated ability to be flexible
3. Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
4. Ability to work independently and problem solve with limited guidance
5. Demonstrated high level organisational skills and ability to prioritise competing demands, with minimal direction, to ensure timely completion of all work
6. Demonstrated ability to write clear and accurate documentation and correspondence
7. Demonstrated accurate judgment in applying financial classifications, NSW revenue related policies and the principles of the Australian Health Care Agreement
8. Ability to undertake documentation reviews and quality checks

Need more information?
  1) Click here for the Position Description
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For role related queries or questions contact Chelsea Lang on chelsea.lang@health.nsw.gov.au