Technology Specialist - Desktop Support
Position Classification: Health Manager Level 1
Remuneration: $84,436.00 - $112,331.00 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ572486
About the opportunity
An exciting opportunity exists to join our high performing Clinical IT Operations Team! We are recruiting a temporary (1 year) Full-Time, Technology Specialist to provide desktop support for laboratory staff. The successful candidate will be primarily working out of Prince of Wales & Sydney hospitals.
What we can offer you
- Accrued Days Off in addition to Annual Leave
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning
What you'll be doing
- Serve as the first point of contact for customers seeking assistance with desktop hardware. This may include the installation of software
- Perform remote troubleshooting to resolve problems through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on desktop hardware, software applications or services where required
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers or other contributors to the appropriate internal team
- Identify and suggest possible improvements on procedures
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Demonstrated previous experience in providing Help Desk and/or desktop hardware support
- Experience managing and supporting desktop hardware, including PC's, Laptops and printers, and software including Windows operating systems and corporate applications such as MS Office
- Familiarity with basic networking protocols and principles
- Knowledge of and demonstrated experience with Help Desk applications such as ServiceNow and JIRA
- High level written and verbal communication and interpersonal skills, able to explain and recommend solutions to non-technical people
- Demonstrated ability and desire to work in a team environment
- Demonstrated ability to create and maintain accurate and up to date documentation
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Nigel Delaney on Nigel.Delaney@health.nsw.gov.au
New to NSW Health Pathology?
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future temporary and casual vacancies.
