Switchboard Telephonist (Targeted)

🔍 New Lambton, John Hunter Hospital | Hunter

📁: Administration

💼: Hunter New England Local Health District

📅   : REQ531151 Requisition #

Remuneration: $63,317 - $65895 per annum + 11.5% super + Salary packaging
Employment Type: Permanent Full Time
Position Classification: Telephonist Level 2
Hours Per Week: 38
Location: John Hunter Hospital – Site based only / Awabakal Country
Requisition ID: REQ531151
Applications Close: Sunday 1st December 2024

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criteria.

About us:
John Hunter Hospital, located in New Lambton Heights near Newcastle, is one of New South Wales' largest and busiest hospitals, known for its high-quality care and advanced medical services. The Switchboard team at John Hunter is essential in connecting patients, families, and healthcare staff across departments in a dynamic, high-paced environment. The team culture is collaborative and service-oriented, with a focus on professionalism, empathy, and effective communication. Team members are dedicated to providing excellent support, ensuring smooth operations, and continuously improving in a supportive, growth-oriented workplace.

Benefits:

At Hunter New England Local Health District (HNELHD) At hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer;

Sustainable Healthcare: Together towards zero
ADO's each month (for full time employees)
4 weeks annual leave (pro-rata for part time employees)
Paid paternity leave
Salary packaging options
Fitness Passport
Employee Assistance Program (EAP) for staff and family members
Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

About the role:
Our Switchboard Operators are responsible for the efficient and effective provision of switchboard services to all incoming calls to the John Hunter Hospital. The Switchboard is a 24 hour per day, 7 days per week service that manages thousands of calls daily from internal and external stakeholders. The Switchboard staff are the front line of the hospital, helping our community get the information they require in a timely and professional manner. If you have strong customer service, time management, organisational skills and can commit to working a 24 hour shift roster, apply today.

About you:
The successful candidates will be reliable with excellent communication and customer service skills and the ability to work in a fast-paced environment. You will have computer knowledge, retain information well, happy to work shift work as we are a 24/7 service you will be expected to work days, afternoons, nights, weekends and public holidays when needed, great phone manner and a background in customer service. The position also requires you to have a flexible attitude and the capacity to establish and maintain positive working relationships with staff at all levels of the organisation

Additional Information:

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Jessica King on Jessica.King4@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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Switchboard Telephonist (Targeted)

🔍 New Lambton, John Hunter Hospital | Hunter

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