Recovery Partner-Metropolitan

Employment Type: Permanent Full-Time, 38 hours per week
Position Classification: Health Mgr Lvl 2
Remuneration: $109,857 per annum to $129,624 per annum plus super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park (travel within Metropolitan areas may be required for this role)
Closing Date: 26 March 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

Around the Grounds

ABOUT THE ROLE

The Recovery unit is expanding at NSW Ambulance with an exciting opportunity available for an experienced Recovery Partner to join our team. As part of the implementation of our new workers compensation strategy, we are seeking dynamic individuals to manage our Workers Compensation Metropolitan claims portfolio. This key role will provide technical advice and apply best practice interventions to progress recovery and return to work for workers compensation claims to achieve outcomes, whilst also fostering care and compassion for those recovering from injury. Are you ready to ignite and be part of this change and champion recovery?

Please refer to the Role Description and Position Conditions and General Info for further information.

WHATS ON OFFER

• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities

ABOUT YOU

The successful candidate must have proven and demonstrated experience in managing workers compensation claims for a self-insurer or scheme agent. You will be an experienced injury management professional, managing complex physical and psychological injuries. You will need to be a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers. It is essential that you have a strong understanding of workers compensation legislation and Guidelines and how it is applied for exempt and non-exempt workers. You need to hold current Return to Work Certification and experience in the same.

Specifically:

• You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
• An experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
• Taking a balanced, strategic, and proactive approach to your work, you are able to deliver positive outcomes for our customers and injured employees.
• Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes.

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a situation when you successfully managed a complex workers' compensation case. What steps did you take to ensure the case was resolved efficiently, and what was the outcome?

Question 2: Describe a situation in which you had to use facts, data, or research to persuade someone who initially disagreed with you or struggled to understand your perspective? How did you present the information, and what was the result of your approach?

To discuss the position and role description more before you formally apply, confidential enquiries can be made to Sandhiya Bisht via: 

E: sandhiya.bisht@ambulance.nsw.gov.au

P: 0472 791 928

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use 

Click here for information on our Diversity and Inclusion Statement