Program Manager Consumer Experience (HM4) - PFT

🔍 JHAC Malabar, JHAC Malabar Justice Health | Sydney

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Program Manager
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Justice Health and Forensic Mental Health Network
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REQ534709 Requisition #
Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 4
Remuneration: $137,173 - $163,431 p/annum plus super
Requisition ID: REQ534709


Just the place to grow your career and be part of a valued team delivering care where it's needed most!

 

If you're passionate about delivering healthcare with the greatest impact, then come and join us at Justice Health NSW. Be part of a supportive environment, where you can apply your skills to address complex healthcare needs while broadening your treatment capabilities to maximise patient outcomes.

 

Justice Health NSW is a challenging yet rewarding place to take your career even further. With industry-leading safety standards, you can focus on doing your best work alongside skilled colleagues while gaining job training to progress your career.



The Role 

Partnering with consumers is a fundamental and essential part of designing and delivering excellent clinical services, underpinned by the National Safety and Quality Health Services Standards, Standard 2, Prison Health Standards and the Australian Charter of Healthcare Rights. The Program Manager Consumer Experience is a key leadership role, in the Clinical Governance Team, focused on delivering on objectives in relation to the consumer agenda, patient engagement and experience. This portfolio is inclusive of developing, implementing, and maintaining governance, systems, and processes to partner with consumers and improve patient engagement and experience, and oversight of the consumer feedback management system.
Justice Health NSW is committed to the employment of staff with a Lived Experience. Lived experience is the first-hand involvement or direct experiences and choices of a given person, and the knowledge they have gained from their experiences. Justice Health NSW recognises the importance of a culture where Lived Experience in mental health, drug and alcohol or a custodial environment is supported and respected.

Essential requirements 

·       Relevant tertiary qualification, or equivalent work experience, or a combination of study and work experience including proven track record of senior management experience across a broad range of health service functions.

·       Demonstrated high level oral and written communication skills, consultation, negotiation, facilitation, presentation, consensus building and stakeholder management skills, with the capacity to produce comprehensive service and strategic reports and directions.

·       Sound understanding of clinical governance structures including performance indicators, clinical audit processes and clinical risk management frameworks.

·       Current unrestricted drivers’ licence with the ability and willingness to drive/travel as the role requires across NSW.

·       Personal experience of mental health or drug and alcohol challenges, service use or custody and periods of healing/personal recovery, with a ability to use Lived and Living Experience to lead and inform practice.

 

Highly desirable

·       Aboriginal and Torres Strait Islander people

·       People from different cultural backgrounds.

Salary & Benefits

Your salary  $137,173 - $163,431 p/annum plus super and leave loading is just the beginning. You’ll also have access to:

  • Free on-site parking at some sites to minimise your commute time.
  • Access to salary packaging benefits.
  • Fitness passport (if you’re eligible)
  • Fantastic training & education opportunities available 

Diversity & Inclusivity

Justice Health NSW acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in rural, regional, and remote locations.

This is a Targeted Aboriginal Position. Preference will be given to applicants of Aboriginal descent. Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977

Ready to Apply?

The first step is to submit your resume and answers to the following targeted questions:

  1. Tell us how you use your lived or living experience to foster innovation and drive change across an organisation to leverage patient partnered outcomes. How successful has this been? What measures have you put in place?
  2. What management systems, protocols and policies have you implemented and monitored in the workplace in relation to consumer experience/partnership in your current role?



Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Allison Preobrajensky on Allison.Preobrajensky@health.nsw.gov.au

Applications Close: Wednesday 4th December 2024 - 11:59pm

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