Program Manager
Digital Program Manager – One CX
Join our digital program team at Ministry of Health for an exciting full time temporary (up to 5 years) opportunity and be part of the team enriching health in millions of ways every day.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- Join a passionate team dedicated to innovation and creativity.
- Embrace a healthy work-life balance with our flexible/hybrid working hours.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About this role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
We are delivering a large transformational program consolidating information from NSW Health websites into a single, user-centric NSW Government website.
As the program manager within the Strategic Communications and Engagement branch, you will play they key role in leading the successful development, planning and delivery of the multi stream digital program for NSW Health.
You will work closely with teams across NSW Health and other NSW Government agencies to uplift and improve the user experience, consistent with NSW Health and NSW Government guidelines and strategies.
This role reports to the Channels Director.
Crown Clerk 11/12, starting salary from $145,378- $168,130 plus Super and annual leave loading, with a 35-hour work week.
For more information, please read the full Role Description..
What you'll be doing
- Lead and manage the team planning and delivering the NSW Government One CX initiative in terms of program management, policy development and other highly complex projects for the Ministry of Health to deliver organisational objectives
- Lead and manage the interface with other projects across NSW Health as they relate or interface with the OneCX program
- Bring your experience to bear to enhance the digital program across NSW Health
- Develop and implement strategies and tools for the continuous monitoring and evaluation of projects.
- Provide sound advice and information to stakeholders on emerging project issues and present recommendations.
- Build and maintain collaborative relationships with key stakeholders.
- Plan, manage and monitor projects assigned to the team to ensure project outcomes and/or expectations are achieved.
- Prepare high quality written reports, briefs, correspondence and cabinet documents to inform or respond to agency or Government requests.
- Oversee research and formulate recommendations to support evidence-based project planning and decision making
- Role model behaviours and practices to support cohesive and collaborative teamwork across their individual team delivery boundaries and to take a project, issue, and campaign approach to delivery
About you
We are seeking a motivated and experienced person who can support the work of NSW Health with
:
- Excellent written communication skills with a strong focus on digital accessibility, inclusion and readability.
- Experience in leading a similar program.
- The ability to build and maintain strong influential relationships with key stakeholders
.
- A growth mindset, and commitment to continuous learning and personal development.
- The ability to work in a dynamic program team environment.
- The ability to collaborate and look at the broad strategic digital and communication opportunities, as well as the tasks ahead.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role and highlighting your relevant skills AND demonstrate your ability by attaching a response to the two target questions below.
Optional: Target Question (1-2 pages)
- Provide an example of a digital project you recently led that showcases your ability to program manage, seek improvements and work across the broad digital landscape, and what was the success?
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
For role related queries or questions contact Victoria Walker on Vicotoria.Walker4@health.nsw.gov.au and quote REQ545262
If you do require any adjustments to the recruitment process during the recruitment process, please contact Lily Flynn on lily.flynn@health.nsw.gov.au
Closing Date: 11:59pm, Monday 17 February
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- This is a temporary role and there may be opportunities for ongoing employment at grade.
- For more information on applying visit the Ministry of Health Career portal
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey - apply now!
Applications Close: 11:59pm, Monday 17 February, 2025
