Patient Support Officer - Ward H3 - Targeted

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

About the role: 

• The successful applicant will play a key frontline role on Ward H3 which is our MACU/ESSU unit, providing vital support to patients, families, nurses, doctors, and other healthcare professionals.
• Responsibilities will include, but are not limited to answering phone calls, admitting and discharging patients, ordering stationery and medical supplies, preparing and packing patient charts, and managing ward stock and supplies.
• Comprehensive training and a thorough orientation will be provided to the successful candidate, with ongoing support from the Administration Manager, Nurse Unit Manager, and access to My Health Learning.
• Ward H3 is a 7-day Roster.
• Hours will be 12:30pm – 9:00pm with set shifts in the roster which will be either during the week and on weekends
• Shifts may also fall onto Public Holidays and over Christmas Period
  

About You:

• We are seeking someone with a bright, positive attitude who can work both independently and collaboratively as part of a team.
• The ideal candidate will be highly organised, with strong time management and prioritisation skills.
• Flexibility and adaptability are also essential qualities for success in this role
• Coordinating patient admissions, discharges, and transfers.
• Ensuring compliance with privacy, confidentiality, and workplace safety policies.

Benefits: 

• At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day.
• On top of this we also offer: 
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals 
  
  

Additional Information:

An eligibility list will be created for future temporary full or part time vacancies.  

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Sonya Benson Sonya.Benson@health.nsw.gov.au

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2


Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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