Operations Lead - Warrawong

Employment Type: Exempt Full Time (Contract up to December 2025)

Position Classification: General Admin Staff Grade 12
Remuneration: $101542.1062 annum plus shift allowances and 11.5% superannuation

Hours Per Week: 38
Location:  Warrawong

The Opportunity 

HealthShare NSW are looking for an exceptional individual who will shape the future of healthcare transportation. We're on the lookout for a Operations Lead to lead and innovate in our mission to provide responsive transport services. 

The Operations Lead will effectively supervise the day to day operations of the Patient Transport Service ensuring timely and quality of service.

Step into a role that not only fosters your leadership skills! We encourage you to apply today for this great opportunity.

 
Why Work for HealthShare NSW? 

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running. 

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer. 

We reward our employees with a terrific range of benefits, including: 

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees 

• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay 

• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health 

• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career 

• Rewarding role and community contribution: Make a difference in people's lives by assisting those in need and actively contributing to your community. 

Please note some benefits may only apply to certain employment types. 

Further information on our wide range of benefits is available here. 

 
Eligibility Requirements 

• Meet essential requirements as outlined in the Position Description

• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa. 

• This is a NSW Health Category A position which requires immunisation and Tuberculosis (TB) screening. Refer to NSW Health OASV Policy (Page 12) for a complete list of required vaccines. During application, please upload OASV Undertaking/Declaration Form and TB Assessment Tool with any vaccination evidence you have. 

 
How to Apply 

• Click Apply Now at the top of the page 

• Attach your resume and cover letter addressing the essential criteria as per on the position description

• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW. 

• Any role related questions can be directed to the hiring manager at Robert.Parkhouse@health.nsw.gov.au

• Any career portal support questions can be directed to our customer service team at 1300 679 367. 

 
Essential Criteria (please address these in a cover letter):

• Demonstrated understanding of patient transport principles and operations in a large diverse organisation and/or relevant qualifications with high level computer skills and experience with computer aided dispatch program (CAD)
• Demonstrated ability to lead a team, including proficient people management skills with the ability to provide staff support, staff development opportunities and performance managing where necessary, with the ability to identify and resolve conflict as required.
• Demonstrated organisational skills, well developed problem solving, analytical and decision making skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach.

We are Diverse and Inclusive 

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know. 

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here. 

 
Talent Pool 

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

 
For Exempt Roles: Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade. 

 
Applications Close: 11.59 PM, Sunday 25 May 2025