Mental Health Line Clinician

An exciting and rewarding permanent full-time opportunity for Registered Nurse, Social worker, or Occupational therapist with appropriate knowledge, skill, and experience in mental health assessment to join our friendly and supportive team.

What We Can Offer You:

Access to salary packaging, novated leasing, and Fitness Passport.
Access to education and development to support your personal growth as a clinician.
Located within the tranquil and leafy Macquarie Hospital Campus with ample access to free parking.
Relaxed and peaceful atmosphere.
Opportunity to work from home on Night shifts.

Employment Type: Permanent Full Time
Position Classification: Dependent on qualification 
Hours Per Week: 38
Requisition ID: REQ533056
Salary Per week:

Registered Nurse: $1,382.77 - $1,941.45 

Allied Health Professional Level 1/2: $1,359.64 - $1,939.70

Psychological: $1,432.43 - $2,096.59

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism. 

Where you'll be working
NSLHD Mental Health Telephone Access Line office is located in Macquarie Hospital Campus.

What you'll be doing

The 1800 Mental Health Line (MHL) is a 24/7 telephone triage and referral service for people who may require referral to public community mental health services. The 1800 MHL also provides information on a range of services to assist callers with other support needs identified at triage.

The Mental Health Line clinicians will be required to conduct mental health triage and risk assessment over the phone and refer individuals to appropriate services within the Northern Sydney Local Health District or to another appropriate service provider.

Clinicians will be required to document calls appropriately and maintain a high standard of customer service, including a timely response to incoming calls. The role will be both challenging and rewarding. As a frontline mental health clinician, you may have contact with a wide range of callers with various mental health concerns, including people who may be in a highly distressed state, those needing short-term or longer-term mental health support, or others seeking general advice and assistance to help manage their mental health needs.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.


Candidates will need to meet the following criteria: