Manager Complex Care and Frequent User

This job posting is available to NSW Ambulance and NSW Health employees only 

Employment Type: Permanent full time, 38 hours per week
Position Classification: Health Manager Lvl 3
Salary Range: $127,150 per annum - $144,444 per annum + 11.5% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 01 June 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

Around the Grounds - November 2024

WHATS ON OFFER

• Permanent employment, providing job security and stability 
• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program - extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Career development and growth opportunities
• Collaborative and supportive team
• Flexible / hybrid working conditions
• Accessible via Public Transport

ABOUT THE ROLE

The Manager Complex Care and Frequent User will manage the development, implementation, monitoring, support and evaluation of clinical programs that improve the level and quality of complex care service provision, including patients who meet requirements for the Frequent User Management Program, Complex Care and / or Authorised Care Plan Program at NSW Ambulance. The role will be required to lead a multidisciplinary team and work collaboratively with a range of internal and external stakeholders to develop and deliver innovative projects and models of care

Please refer to the Role Description and Position Conditions and General Info for further information.

ABOUT YOU

Our ideal candidate is a demonstrated people leader with a proven track record in building and maintaining strong, cohesive teams and in managing, leading and supporting small teams through a period of major change. The candidate will need to be experienced working within multidisciplinary teams (both internally and externally) to identify, develop, implement, monitor and evaluate projects that improve complex care service provision, ensuring high quality outcomes and deliverables within agreed timeframes

The successful candidate will have demonstrated experience in clinical practice that reflect patients' bio-psycho-social needs and experience working with psycho-socially vulnerable individuals who experience challenges engaging with health care providers.

HOW TO APPLY

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1:  Provide an example of a time when you had to lead a team through organisational change? What techniques have you used to reduce the effect of change on your direct reports?

Question 2:  Describe a time when you have worked with a complex, vulnerable patient, and stakeholders to develop and implement patient-specific interventions that address the needs of patients and stakeholders. In your response, please reflect on your current knowledge and best practice in the management of patients with complex care needs, and alignment with relevant policy and legislative requirements

If you'd like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Claire Walker:

E: Claire.Walker1@health.nsw.gov.au

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement