Improvement Program Facilitator

Remuneration: $109,857 – $129,624 Per Annum + Superannuation + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Hours Per Week: 38
Location:  Negotiable
Requisition ID: REQ569214
Closing Date: Sunday, 25th of May

This position is negotiable within the Hunter New England Local Health District Region
Interested applicants are encouraged to contact Mary Bond for a confidential discussion about the position before submitting applications.- Mary.Bond@health.nsw.gov.au

Lead Meaningful Change in Patient Experience
Are you passionate about improving patient experience and driving meaningful change? As the Patient Experience Improvement Program Facilitator, you’ll play a pivotal role in shaping and delivering patient experience initiatives across the district. Working in partnership with clinicians, teams, consumers and associated working groups, you'll lead the development and implementation of innovative programs, tools, and resources aligned with National Standard 2. This role offers the opportunity to collaborate with clinicians and facility leaders, provide expert guidance, and contribute directly to enhancing the consumer experience across HNE Health.

What we can offer you:

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Sustainable Healthcare: Together towards zero 
• Monthly Allocated Days Off
• 4 weeks annual leave
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members 

Join a Supportive and Collaborative Team
You'll be joining a welcoming and values-driven Clinical Governance team, known for its supportive culture and focus on patient safety, clinical excellence, and continuous improvement. The department thrives on collaboration and mutual respect, making it an ideal environment for someone who is proactive, organised, and an excellent communicator. From day one, you’ll be supported through a comprehensive orientation, ongoing mentorship from leadership, and a tailored education and training plan. If you're someone who enjoys project work, values stakeholder engagement, and brings strong analytical and time management skills, this is a chance to make a real impact in a team that genuinely values your contribution.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Mary Bond on Mary.Bond@health.nsw.gov.au

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.  

If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

Additional Information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.