Contact Centre Administration Officer - Targeted
Remuneration: $32.30 - $33.37 per hour + Superannuation + Salary Packaging
Location: James Fletcher Hospital, Newcastle
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Hours Per Week: 32
Requisition ID: REQ579680
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About the Role:
In this role, you’ll take patient calls, manage appointment bookings (including post-op and ward discharge), liaise with GPs, and coordinate with clinical staff to make sure patients receive timely and appropriate care.
This is not just answering phones — it’s being part of a vital link in the patient care chain.
What You’ll Be Doing:
- Handling inbound patient calls related to appointments across John Hunter and the broader HNELHD
- Booking, rescheduling and confirming appointments
- Liaising with GPs and clinical coordinators to coordinate patient care
- Ensuring accurate data entry and seamless communication between services
- We currently have four permanent part-time roles available (Monday–Friday shifts, 8:00am–4:30pm), with days negotiable. We're also building a casual pool from this round of recruitment.
About You:
- You’re the calm in the chaos — flexible, responsive, and razor-sharp with your communication. You bring:
- Outstanding customer service skills with a patient-first mindset
- Adaptability to handle shifting priorities and unexpected challenges
- Proficiency in admin systems and confident computer skills
- Strong time management and a team-first attitude
- If you can stay cool under pressure and thrive in a collaborative, high-demand contact centre environment — we want to hear from you.
What You’ll Get:
- A structured training plan to get you up to speed
- Access to a wide range of online learning and professional development resources
- A supportive, high-performing team culture that values collaboration, reliability and a bit of good humour
Why Join Us?
At the John Hunter Outpatients Contact Centre, we don’t just book appointments — we make care happen.
You’ll be part of a tight-knit team that’s committed, professional, and not afraid to laugh along the way.
We support each other, we back each other, and we take pride in the work we do.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Jessica King on Jessica.King4@health.nsw.gov.au
Additional Information:
- An eligibility list will be created for future permanent part time and temporary part time vacancies.
Information for Applicants:
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
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