Consumer Feedback Support Officer - Wagga Wagga

Employment Type:  Permanent Full Time
Position Classification:  Health Manager - Level 2
Remuneration: $106,142.00 - $115,691.50 per annum (+ super + 17.5% leave loading where applicable)
Hours per Week: 38
Requisition ID: REQ541389
Applications Close:  14 January 2025
Vaccination Category: B

Outstanding Experiences. Infinite Opportunities.

Here in the Riverina, we treasure your skills and experience and we’re ready to roll out the red carpet to welcome you to town and we’ve prepared oodles of goodies to help you settle in.

When you join our team here at MLHD, you unlock priority access to a broad range of interesting and unique learning and development opportunities where you can quickly advance your skills. With this advanced skill acquisition and experience comes fast-tracked career progression; the sky’s the limit to how far you can go!

Why You’ll Fit Right In.

You have a good sense of adventure and are willing to try new things. We’re looking for open-minded leaders who take a systematic approach to their work, have strong critical thinking skills and are passionate.

This position is responsible for provision of support and advisory service to the MLHD Manager Consumer Feedback and Engagement on the management of consumer feedback processes across the MLHD.

This role provides information and investigatory reports on consumer feedback systems. The role includes project management of investigations,  engagement with consumers and their carers in the effective management of feedback. This includes compliments, complaints and service improvement suggestions.

The role provides high level support and advice on the management of consumer of consumer feedback, open disclosure in relation to adverse clinical events and consumer safety and clinical quality within the Murrumbidgee Local Health District.

Learn more about the role and requirements here.

Discover Work-Life Balance in Your New Home.

With a sparkling 3300 sunshine hours a year and a sunny disposition to match, The Riverina positions you centrally to Sydney, Melbourne and Canberra. Zoom home from work in five minutes, reclaim time for things you enjoy!

There’s loads to explore, from river sports and nature walks to craft markets, shopping and museums. Our little slice of heaven is known as Australia’s ‘food bowl’ with the best fresh produce coming from orchards and farms all around, so our restaurants and wineries are simply sublime.

Want to know more about the community of Wagga Wagga? Visit us here.

Upgrade Your Career and Lifestyle at MLHD.

Go on, you’ve earned it: a promotion, a world-class workplace, inspiring colleagues, award-winning staff and patient programs - all wrapped up in a rich tapestry of cultural treasures. Contact Dianne Johnson, Improvement Systems Manager - Clinical Governance on 02 5943 2039 or Dianne.Johnson2@health.nsw.gov.au for a confidential chat.

Apply Online! Your application will require you to include a resume and cover letter outlining your skills and experience and why you are a good fit for this position.

MLHD is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic, or ethno-religious minority groups and people with disability.