Clinical Support Officer

 
About the Role:

Ready to step into a pivotal support role that directly enhances mental health care across rural and remote communities?

We’re looking for a proactive, organised and unflappable Clinical Support Officer (CSO) to support our Intake Services at James Fletcher Hospital. You’ll work closely with the Team Manager and clinical staff across key programs including the Mental Health Line, NMHEC-RAP (Rural Access Program), and the Mental Health First Responder.

This isn’t your average desk job — it’s your chance to become the linchpin in a 24-hour, high-impact mental health service. If you’re tech-savvy, team-focused and love keeping things running smoothly behind the scenes, this is your moment.

 
In this role, you'll:

• Manage rosters and coordinate clinician scheduling with precision
• Provide high-level admin support, including data entry into HR, finance, and clinical systems
• Troubleshoot and report IT issues to support clinicians across the service
• Take minutes at meetings and uphold confidentiality at every step
• Support recruitment, performance reviews, and payroll administration
• Order medical and non-medical supplies as needed
• Maintain accurate patient care data to support quality service delivery

 
About You:

You’re the kind of admin all-rounder who thrives in a fast-paced, purpose-driven environment.

You bring calm to chaos, can juggle multiple systems (and priorities), and are always two steps ahead.

Experience in health administration or a similar role is ideal, but what we really want is someone who’s organised, adaptable, and gets things done.

 
Why Join James Fletcher?

Because you're not just taking a job — you're joining a mission. At Hunter New England Health, we value:

• Work-life balance: Monday–Friday schedule, no nights or weekends
• Supportive onboarding: Structured induction and ongoing training

Career perks:

• Salary packaging options (up to $11,600)
• Monthly allocated days off (for full-time staff)
• Paid parental leave (for eligible staff)
• Discounted gym access with Fitness Passport
• Employee Assistance Program (EAP) for you and your family
• A chance to make a difference: Supporting mental health care across rural and remote communities

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Leanne Kevill on leanne.kevill@health.nsw.gov.au

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

An eligibility list will be created for future temporary full or part time vacancies.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
Aboriginal and Torres Strait Islander candidates are encouraged to apply. 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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