Clinical Safety and Patient Experience Manager
Position Classification: Health Manager Level 3
Remuneration: $127150 - $144444 + Super
Hours Per Week: 38
Requisition ID: REQ544106
Location: Broken Hill Hospital
Broken Hill truly is a town like no other with a supportive community that will welcome you with open arms. We can't wait to see you! Take a quick look on "Living and Working" in the Far West.
- Fantastic Lifestyle, great food/cafes, art, music, sport and festivals
- Spend your time away from work exploring the diverse national parks
- Grow your career with us with training on offer to support your learning
- To provide high level support to the Director Clinical Governance and Patient Safety & Clinical Quality Manager, managers and staff, to promote a positive safety and quality culture in which patient safety and governance systems, patient safety and quality experience, clinical risk management, and consumer involvement are an integral part of core business.
- This role works collaboratively with FWLHD facility and service managers, staff and consumers, identifying opportunities to review and improve patient safety, patient centredness, and outcomes.
- It involves capacity building, monitoring for performance, incident and complaints management, dissemination of relevant information, preparation of relevant documents and reports.
What is on offer
- 5 weeks paid annual leave (pro-rata)
- 12 paid ADO's a year
- Salary packaging (pay less tax!) and enjoy up to $9k for living expenses +$2.6k for meals and entertainment, includes Remote Area Housing Benefit, Novated Leasing and more
- Isolation & climate allowance
- Fitness Passport
- Support through advanced education & training
- A comfortable and affordable country lifestyle that supports balance & wellbeing
About the Far West LHD
The Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. Our vision is to create excellence in rural and remote healthcare.
Key to our success of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia.
In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.
How to apply
To be considered for this position, please ensure you address the selection criteria in the application as thoroughly as possible.
- Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Practitioner or tertiary qualifications in Allied Health with registration/relevant eligibility for association membership, with at least 3 years postgraduate experience and appropriate post graduate qualifications (or willingness to complete qualifications within three years of commencement).
- Demonstrated experience in leadership roles with responsibility for organisational and/or clinical performance and the ability to influence the development of a culture which is open to critical reflection and change.
- Demonstrated experience and understanding in quality, patient safety, clinical risk management within the healthcare environment, including the application and evaluation of patient safety programs, incident investigation and/or clinical risk identification tools.
- Demonstrated excellent interpersonal skills, including negotiation and liaison with well-developed written and oral communication skills to identify and mediate conflict and maintain effective and collaborative relationships with a range of multidisciplinary stakeholders, including senior managers, clinical staff, and consumers.
- Demonstrated knowledge of the principles and practice of Patient Safety, Incident Management, Improvement Science/quality improvement methodologies, clinical risk management. and experience in incident investigations e.g. Clinical Incident Reviews.
- Proven ability to function effectively as part of the senior management team and to work collaboratively with other professionals to promote a positive workplace culture.
- Demonstrated ability to work with minimal direct supervision, plan and manage personal workload, multiple projects concurrently, with competing deadlines across the unit, organisation and MOH and the ability to prioritise accordingly.
- Demonstrated ability to work with minimal direct supervision, plan and manage personal workload, multiple projects concurrently, with competing deadlines across the unit, organisation and MOH and the ability to prioritise accordingly.
The Welcome Experience
The Welcome Experience in connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
Learn more at www.nsw.gov.au/welcomeexperience
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Brooke Napier on Brooke.Napier@health.nsw.gov.au
Applications Close: 20th January 2025
Stepping Up
The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health.
If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit:
https://www.steppingup.health.nsw.gov.au/
Empower, listen and act together
Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices.
At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.
