System and Solution Team Leader - Patient Billing

Employment Type:  Temporary Full Time for up to May 2026
Position Classification: Health Manager Level 2 
Remuneration: $109,857.00 - $129,624.00 per annum plus 11.5% superannuation 
Hours Per Week: 38 
 
Location: St. Leonards or Charlestown 

 
The Opportunity 

HealthShare NSW is seeking a dynamic and experienced System & Solution Team Leader to join our team and lead the delivery of high-quality system configuration, monitoring, and reporting services across our revenue systems. This role plays a critical part in supporting system implementations and upgrades, working collaboratively with both internal teams and external stakeholders. The ideal candidate will bring strong qualifications or experience in IT, business, or finance-related disciplines, alongside a proven record in system configuration, custom reporting, and user acceptance testing. Deep knowledge of revenue systems, relevant government legislation, and a high level of computer proficiency are essential.

In this pivotal role, you will lead a professional team to ensure the seamless configuration and operation of the patient billing system and its interfaces, with a focus on continuous improvement, innovation, and compliance. You’ll manage system-related issues, coordinate user acceptance testing, and develop tailored training and communication strategies to support all users. Strong leadership, analytical, and communication skills are key, as is the ability to drive stakeholder engagement across complex service environments. If you’re passionate about improving systems that make a real impact, we’d love to hear from you.

 
Why Work for HealthShare NSW? 

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running. 

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer. 

We reward our employees with a terrific range of benefits, including: 

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable 

• Hybrid working: enjoy a combination of working from home and the office 

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees 

• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay 

• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health 

• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career 

Please note some benefits may only apply to certain employment types. 

Further information on our wide range of benefits is available here. 

 
Eligibility Requirements 

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions. 

• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa. 

• This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application. 

 
How to Apply 

• Click Apply Now at the top of the page 

• Attach your resume, cover letter and provide answers to the Targeted Questions below.  

• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW. 

• Any role related questions can be directed to the hiring manager Fiona Skaines at fiona.skaines@health.nsw.gov.au

• Any career portal support questions can be directed to our customer service team at 1300 679 367. 

 
Targeted Questions 

• Describe the most impactful strategies you have employed to motivate team members to actively contribute their unique skills and expertise towards achieving the team's objectives. What specific approaches did you implement, and how did you tailor these techniques to address individual and collective needs? Additionally, elaborate on the outcomes of these strategies and how they influenced the overall performance and success of the team. 

• How have you strategically approached the development and nurturing of relationships with internal stakeholders across various departments within your organisation? Please detail the methodologies and tactics you employed to understand their diverse needs and interests, and describe how you tailored your engagement strategies to align with organisational objectives. 
   

We are Diverse and Inclusive 

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know. 

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here. 

 
Talent Pool 

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

 
Applications Close: Sunday 18 May 2025 at 11:59PM