Senior Consumer, Community & Partnerships Officer - SDPR

• Permanent Full Time
• Health Manager 3, $127,150 - $ 144,444 per annum + 11.5% super
• Chatswood, St Leonards location
• Flexible working

Join the team driving the largest digital transformation program for Australia’s largest public health system.

NSW Health has established a Single Digital Patient Record (SDPR) which will provide a secure, holistic and integrated view of the care a patient receives across the NSW Health system. 

The SDPR program will transform how people experience and deliver care across the state, providing benefits for the people of NSW and the NSW Health workforce regardless of their location and role.

It will bring the state healthcare system together, unifying access to patient clinical information in one view. This will help to provide connected, transparent and safe care for any person at any public healthcare setting statewide. All NSW Health care teams and clinicians, no matter where they work, will securely access the same information about a patient in real time from one source.

For more information on the Single Digital Patient Record, click here 

About the Role

The Single Digital Patient Record Implementation Authority (SDPRIA) has been established to coordinate the implementation of the SDPR across NSW Health.

We have an exciting opportunity for a Senior Consumer, Community & Partnerships Officer to work within the SDPRIA.

In this role, you will act as a bridge between the program and local communities, fostering relationships with stakeholders and community organisations to enhance trust and program visibility within diverse communities. As a key member of the Consumer, Community, Engagement & Partnerships team, you will be responsible for:

• Collecting and analysing consumer feedback data, tracking engagement metrics and generating reports for continuous improvement to inform strategic decisions based on consumer needs and preferences.
• Lead consumer engagement across SDPRIA including implementing the consumer, carer and Community Engagement plans including tailored interventions that address consumer engagement issues across priority populations.
• Develop and conduct regular workshops and information sessions for consumers, communities LHDs, SHNs, NGOs, NFPs and peak bodies to ensure awareness and understanding of the program.
• Work collaboratively across NSW Health LHDs, SHNs directorates and program, along with external stakeholders including with consumer and community groups, peak bodies and non-government organisations.
• Develop and implement relevant resources including preparation of briefs and reports, awareness and support materials related to consumer engagement that will assist in building capability and awareness across each SDPR implementation tranche.

For more information on the role can be found in the POSITION DESCRIPTION.

About you

To be successful, you will have:

• Expert understanding of the field of consumer engagement, partnerships and co-design for improvement, and experience in creating and maintaining effective relationships with consumers
• Relevant tertiary qualifications or equivalent experience
• Proven track record in transformative leadership, and change management
• Commitment to fostering meaningful relationships and partnerships
• Excellent verbal and written communication skills
• Excellent Computer skills.

Benefits working with us

We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Salary Packaging
• Health and wellbeing programs

More information about these benefits can be found here.

Valuing diversity and inclusion

NSW Health is committed to providing a working environment that embraces and values diversity and inclusion. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with disability for all advertised positions and have strategies in place to support them.

For more information on the strategies in place to support diversity and inclusion such as NSW Health’s Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit https://www.ehealth.nsw.gov.au/about/our-culture/diversity-and-inclusion.

Join the team enriching health in millions of ways every day – Apply now! 

Applications close: 11:59PM, Sunday 1st June 2025

How to apply

To start your application, click the APPLY FOR JOB button at the top of the page and provide:

• Your current resume (up to 5 pages)
• A cover letter (up to 2 pages) which describes how your capabilities, knowledge and experience that make you the best person for this role.

Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Beverley Waters on Beverley.waters@health.nsw.gov.au 

General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Taylah Lagos on taylah.lagos@health.nsw.gov.au 

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).