Recovery Partner- Medical Only

Employment Type: Permanent Full Time, 38 hours per week
Position Classification: Health Mgr Lvl 1
Remuneration: $84,436 per annum - $112,331 per annum + super and annual leave loading
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park (Other locations will be considered)
Closing Date: 12 December 2024

ABOUT US

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance 

ABOUT THE ROLE

The Recovery unit is expanding at NSW Ambulance with an exciting opportunity in a newly created position. We are seeking dynamic individuals to assist injured workers undergoing medical treatment under their Workers Compensation claim. This crucial position will require you to coordinate and liaise with relevant stakeholders to ensure that injured workers are receiving evidence-based treatment that is reasonable and necessary under the legislation. This key role will provide technical advice and apply best practice interventions to progress claims to finalisation, whilst also fostering care and compassion for those recovering from injury. Are you ready to ignite change and champion recovery?

Please refer to the Role Description and Position Conditions and General Info for or further information.

OPPORTUNITIES AVAILABLE (for eligible employees)

Besides your salary, you’ll also have access to:

• A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more.
• Allocated Days Off (ADO) – once a month take a paid day off (eligible full-time employees)
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing – lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
• Extensive staff support programs available to all staff and families – free confidential and professional assistance for staff and their families.
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy (eligible employees)
• Health coaching service available to all staff providing individualised support.
• Discounted private health insurance.
• Career development and growth opportunities 

ABOUT YOU

To be successful in this role, you will require the following experience and attributes:

• The successful candidate will be an experienced injury management professional, managing complex physical and psychological injuries.
• You will need to be a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers.
• It is essential that you have a strong understanding of workers compensation legislation and how it is applied for exempt and non-exempt workers.
• You need to hold current Return to Work Certification and experience in the same.

Specifically:

• You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
• An experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
• Taking a balanced, strategic, and proactive approach to your work, you can deliver positive outcomes for our customers and injured workers.
• Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes. 

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1:  Provide an example of a difficult challenge you have faced in trying to work cooperatively with someone who did not share the same ideas. What techniques or strategies did you implement to overcome the challenge and what was the outcome?

Question 2: This role requires at times reviewing complex medical information and communicating this to key stakeholders to formulate a plan. Provide an example of when you have had to review multiple sources of information and use the information to progress a matter. What was the outcome?

If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Sandhiya Bisht on:

E: sandhiya.bisht@health.nsw.gov.au

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. 

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement