Quality Support Manager, Critical Care Services - Targeted

Remuneration: $42.58 - $56.65 per hour
Employment Type: Permanent Part Time
Position Classification: Health Manager Level 1
Location: Awabakal Country | John Hunter Hospital (onsite)
Hours Per Week: 8 / Work More hours with Job Share!
Requisition ID: REQ538914
Location: Awabakal and Worimi
Applications Close: Sunday, 6th of March 

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

This permanent part-time role (8 hours per week) is perfect for those looking for flexibility. Want more hours? You can combine this role with our sister position REQ536242 to create a full-time opportunity! Apply Now

What You’ll Be Doing
As the Critical Care Services (CCS) Quality Support Manager, you’ll play a key role in maintaining and improving quality and patient safety standards across our Critical Care Services. You will:

• Support the CCS Service Manager – Assist in coordinating National Standard accreditation and quality improvement activities.
• Drive Quality & Accreditation Initiatives – Work alongside department quality leads to implement and monitor NSQHS standards and the HNE Clinical Quality & Patient Care framework.
• Provide Critical Oversight – Contribute to audits, develop action plans, and track progress to ensure the highest quality standards.
• Assist in Key Submissions & Reporting – Prepare for external reviews, write reports, and provide committee support to meet necessary accreditation deadlines.

Who We’re Looking For
We are seeking a highly organised individual who has an interest in, and experience working within healthcare quality and safety to join our team.

If you excel at building strong relationships with clinical teams and quality support managers across services, we want to hear from you! We’re looking for someone with exceptional attention to detail, strong communication skills, and the ability to thrive under pressure. Experience in healthcare, particularly in quality roles, is highly desirable.

Where You’ll Be Working

John Hunter Hospital’s Critical Care Services (CCS) deliver world-class, life-saving care, supported by a highly skilled multidisciplinary team. The service includes:

• Integrated Intensive Care Unit (ICU) & Paediatric Intensive Care Unit (PICU)
• Emergency Department (ED) & Paediatric Emergency Department (PED)
• Hunter Retrieval Service (HRS)

With state-of-the-art technology and a strong focus on innovation, patient-centred care, and professional development, this is an exciting and rewarding place to work.

Why Join Us?

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Flexible Hours – Work part-time or combine with our sister role for full-time work!
• Professional Growth – Be part of a team that values development and career progression.
• Innovative & Expanding Service – Play a role in shaping the future of JHH Critical Care ahead of the 2026 John Hunter Hospital & Innovation Precinct expansion.
• Sustainable Healthcare: Together towards zero 
• 4 weeks annual leave (pro-rata for part-time employees) 
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members 

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Tracey Dwyer on Tracey.Dwyer@health.nsw.gov.au

Information for Applicants: 

• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
• An eligibility list will be created for future permanent part time and temporary part time vacancies.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. 

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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