Permanent Reliever - Targeted
Be the friendly face that helps every patient start their journey with confidence.
Position Classification: Administration Officer Level 2
Remuneration: $64,046.06 - $66,170.25 Per Annual + 11.5% Super + Salary Packaging
Hours Per Week: 38
Requisition ID: REQ572555
Closing Date: Sunday 22nd June 2025
Location: John Hunter Hospital | Awabakal Land
About the role:
You will be relieving in several areas around the hospital and areas off site (within Newcastle) including Pacific Clinic (Newcastle Sexual Health), Wards, Outpatient Services, Endoscopy and Clinical Service Units.
Depending on the role being covered, your day may involve a variety of general administrative and clerical tasks within a healthcare environment. Responsibilities may include, but are not limited to, the following:
- Handling incoming calls: Managing a high volume of phone calls in a professional and courteous manner, directing inquiries to the appropriate staff, taking accurate messages, and providing information to patients, families, and colleagues.
- Managing email correspondence: Monitoring shared and individual inboxes, responding promptly to general inquiries, and escalating more complex issues to the relevant team members or departments.
- Scheduling appointments: Booking, confirming, and rescheduling patient appointments using internal systems, while coordinating with clinical staff to ensure efficient scheduling and patient flow.
- Patient arrivals and departures: Greeting patients upon arrival, completing check-in procedures via electronic medical records (EMR) systems, updating personal and insurance details, and facilitating check-out processes, including follow-up bookings and payments.
- Assisting patients and families: Offering compassionate and efficient support to patients and their families, addressing concerns, providing information, and helping them navigate the healthcare facility.
- Clinical typing and documentation: Accurately transcribing medical reports, letters, and notes as dictated by clinicians, ensuring confidentiality and timely processing of documentation.
- Front desk reception duties: Maintaining a professional and welcoming reception area, managing patient flow, updating waiting lists, and ensuring adherence to privacy and infection control protocols.
- Supporting clinical staff: Assisting doctors and nurses with a range of administrative tasks, such as retrieving patient files, organizing documentation, entering data into healthcare software, and preparing paperwork to support clinical workflows.
This position requires excellent communication skills, attention to detail, the ability to prioritise effectively in a fast-paced setting, and a strong commitment to patient care and service excellence.
About You:
- We are seeking a cheerful and positive individual who can work both independently and collaboratively as part of a team.
- The ideal candidate will be highly organised, with excellent time management and the ability to prioritise tasks effectively.
- As the role may involve covering various positions on short notice, flexibility and adaptability are essential.
Benefits:
At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
Training in hospital-specific systems and administrative processes with offsite support available.
A supportive team environment that fosters learning and development regardless of the role they fill.
Sustainable Healthcare: Together towards zero
4 weeks annual leave (pro-rata for part time employees)
Salary packaging options - up to $11,600 plus novated leasing
Fitness Passport for health and well-being - discounted gym options for you and your family
Employee Assistance Program (EAP) for staff and family members
Additional Information
An eligibility list will be created for future full or part time vacancies.
2) Find out more about applying for this position
For role related queries or questions contact: Sonya Benson - Sonya.Benson@health.nsw.gov.au
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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