People Hub Administrator

Employment Type: Permanent Full Time, 38 hours per week
Position Classification: Snr Admin Off Gde 1
Remuneration: $97,099 per annum - $99,923 per annum + super and annual leave loading
Location: State Operations Centre - 10 Dawn Fraser Avenue, Sydney Olympic Park
Closing Date: 6 May 2024

ABOUT US

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

ABOUT THE ROLE

The People Hub Administrator is responsible for high quality, client-focused rostering and time and attendance support in relation to verification and accuracy of roster and payroll data within NSW Ambulance, whilst ensuring strict deadlines are maintained at all times. 

The role will provide timely data collection and input of source documentation into HealthRoster, be responsible for providing HealthRoster user support and the timely flow of time and attendance records to StaffLink Payroll. Resolve staff payroll enquiries, managing ServiceNow incidents, Paramedic Crewing Line and adapt where necessary to increase best practice and consistent approaches to rostering and time and attendance across the organisation. Please refer to the Role Description and Position Conditions and General Info for further information.

OPPORTUNITIES AVAILABLE (for eligible employees)

Besides your salary, you’ll also have access to:

• A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more
• Allocated Days Off (ADO) once a month take a paid day off (eligible full-time employees)
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
• Extensive staff support programs available to all staff and families – free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy (eligible employees)
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Demonstrated knowledge of and/or experience in the use of current rostering and time and attendance systems and tools such as HealthRoster, myShift, eTime, StaffLink and ServiceNow and demonstrated ability to learn and be proficient in a variety of other systems as required.
• Ability to interpret and apply Acts, Regulations, Awards and Agreements to determine staff pay outcomes and/or sound knowledge of NSW Ambulance's operational and staffing requirements including annual, leave management, resource management, overtime practices and reporting.
• Demonstrated ability to provide a high level customer support service regarding payroll and/or rostering system matters in a high pressure work environment.
• Outcome driven with strong analytical and conceptual skills, including the ability to analyse and interpret information from different sources to pro-actively identify issues and formulate strategies to address matters.
• Well-developed interpersonal, communication and negotiation skills with, demonstrated ability to successfully build relationships with all stakeholders.
• Flexible, adaptable and committed to achieving high results with demonstrated ability to work both independently and as part of a team.
• Strong administration skills and experience in the use of Microsoft Office software and database systems.
• Commitment to ongoing training and becoming proficient in all aspects of the role.

HOW TO APPLY

If this sounds like the role for you, please attach a resume as well as providing answers to the 2 pre-screening questions - we look forward to hearing from you!

Question 1: Describe a challenging workplace goal you have achieved in the last year? How did you maintain your commitment?

Question 2: Summarise a situation where you succeeded in persuading others to work more collaboratively so that better work outcomes were delivered. What was your approach and the outcome?

To discuss the position and role description more before you formally apply, confidential enquiries can be made to Sandy Politi via:

E: Sandy.Politi@health.nsw.gov.au 

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement and COVID-19