Patient Experience Manager (Health Mgr Lvl 4) - Perm FT
Employment Type: Permanent Full Time, 38 hours per week
Location: Liverpool Hospital, Eastern Campus
Position Classification: Health Manager Level 4
Remuneration: $141,974.00 – $169,151.00 per annum
Requisition ID: REQ546395
Application Close Date: 09/02/2024
Interview Date Range: 12/02/2024 – 19/02/2024
Contact Details: Natalie Wilson – 0419 542 378 | natalie.wilson1@health.nsw.gov.au
What We Offer
- 11% Superannuation
- Annual Leave + 17.5% Leave Loading (Full Time & Part Time Employees)
- One additional day off per month (Full Time Employees Only)
- Paid Maternity and Parental Leave provisions
- Salary Packaging & Novated Leasing through Smart Salary
- Learning and Development Opportunities through inhouse RTO & the Education and Organisational Development Service
- Discounted Gym Membership through Fitness Passport
- Employee Assistance Program
- Onsite Cafes
What You'll be Doing
The purpose of the role is to promote and improve patient safety and contribute to enhance experience of care. The Patient Experience Manager is responsible for initiating patient experience programs and initiatives at the Facility and District level.
Where You'll Be Working
South Western Sydney is rapidly growing and is a great place for young people and families to build a life. We are close to public transport, a short drive to the beach and the natural wonders of the Blue Mountains and Royal National Park.
The area is growing exponentially with many major shopping centers, great entertainment venues and the development of Sydney’s new airport all located within minutes of new housing estates.
As part of the greater Sydney area, we have bustling metropolitan hubs as well as areas that maintain their rural heritage. It is an incredible place to explore with adventure or relaxation are at your fingertips.
How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- Relevant tertiary health qualification and/or relevant equivalent experience within a hospital environment and/or NSW Public Health System.
- Describe a situation where you have to communicate, liaise, negotiate and consult effectively with a variety of key stakeholders to manage a difficult situation.
- Improving the patient experience is a key function of this role. How would you approach enhancing the patient experience in South Western Sydney Local Health District?
- Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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