Patient Billing Manager

Employment Type: Full Time Temporary for a period up to 29 May 2026
Position Classification: Health Manager Level 4
Remuneration: $141,974.00 - $169,151.00 plus 11.5% superannuation
Hours Per Week: 38

The Opportunity

HealthShare NSW is seeking experienced and driven Patient Billing Managers to lead the delivery of patient billing operations across NSW public health entities. This is a critical leadership role where you’ll be responsible for managing billing teams, driving performance, and ensuring effective revenue collection for patient services provided in our public health system.

As the Patient Billing Manager, you will lead and manage the statewide Patient Billing Operations functions ensuring efficient, effective, and customer-focused billing service delivery. You will oversee team performance, KPIs, and adherence to relevant policies and legislation while providing expert advice and analysis to promote continuous improvement and support staff development, capability building, and drive change initiatives in a dynamic environment.

This is a temporary interim role to support the transition of patient billing functions into a centralised operating model.

Why Work for HealthShare NSW?

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working: enjoy a combination of working from home and the office
• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application.

Ready to Apply?
Join a purpose-driven organisation making a real difference in public health across NSW. Apply today to lead one of the state’s most important patient billing teams.

How to Apply

• Click Apply Now at the top of the page
• Attach your resume and provide answers to the Targeted Questions below.
• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.
• Any role related questions can be directed to the hiring manager Fiona Skaines at fiona.skaines@health.nsw.gov.au
• Any career portal support questions can be directed to our customer service team at 1300 679 367.

Targeted Questions

• Can you describe your experience leading patient billing operations in a high-volume environment, and how you’ve driven performance improvements or efficiencies in your previous roles?
• How have you managed teams through major system changes or the implementation of new billing technologies? What strategies did you use to support staff during the transition?
• Give an example of a time you had to resolve a significant issue involving internal or external stakeholders. How did you approach it, and what was the outcome?
• How do you ensure that billing operations remain compliant with relevant policies, legislation, and KPIs while still delivering a strong customer-focused services.

We are Diverse and Inclusive

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.

Talent Pool

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.

Applications Close: at 11:59pm, Friday16 May 2025