Patient and Family Experience Quality Manager (Health Manager Level 3/Nurse Manager Grade 3)
Position Classification: Health Manager Level 3 / Nurse Manager Grade 3
Location: Royal Prince Alfred Hospital
Requisition ID: REQ561488
About the Role
You will be working at Royal Prince Alfred Hospital (RPAH). It is one of the nation’s most respected hospitals, with a distinguished history of serving the health needs of local, statewide, national and international communities. Our facilities and services are world class and our staff are dedicated, innovative and caring.
The primary purpose of the role is to provide leadership across the RPAH that ensures the principles of Patient and Family Experience, Quality Improvement are embedded at an organisational level with the aim of providing high quality, cost effective and safe patient care in accordance with Ministry Of Health (MoH) Policies.
The Patient and Family Experience Quality Manager must demonstrate the necessary degree of clinical knowledge, expertise and experience to influence and guide senior clinicians and will provide leadership, authority and delegation to influence clinical practice changes in relation to Patient Safety and Quality issues.
For more information, please view the Position Description.
Ideal Candidate
- Degree in relevant health related field or equivalent work experience or a combination of study and work experience, with relevant Australian Health Practitioner Regulation Agency (AHPRA) registration if required.
- Has understanding of the concepts and processes of Integrated Clinical Governance (Patient Safety, Complaints, and Quality Improvement) and experience in Root Cause Analysis and established track record in their application in a healthcare environment. Demonstrated knowledge and experience of Clinical Practice Improvement, and the implementation of safety and quality systems.
- Able to work autonomously, meet tight deadlines, and organise high volumes of workload within deadlines.
Benefits and Perks!
- Accrued Day Off each month, paid Parental Leave & Annual Leave loading.
- Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus
- Access to free courses, qualifications and coaching via Sydney Education
- Access to confidential EAP counselling for staff and their families
- Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Working for Sydney Local Health District - NSW Health
This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015).
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/
Sydney Local Health District is committed to implementing the Child Safe Standards.
For more information about SLHD please visit ‘Working With Us’
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For enquiries, please contact Alison Close on (02) 9515 4823 or 0461 503 746 or via email at Alison.Close@health.nsw.gov.au.
Join the team enriching health in millions of ways every day, apply now!
For Applicant Support and Information, visit ‘Applicant Information’
