Learning, Workforce Development and Engagement Program Lead - Multicultural and Refugee Health

• Collaboration: Work closely with clinicians, administration officers, managers, and executive throughout Hunter New England 
• Process Improvement: Continuously enhance the education and training by identifying opportunities for improvement and implementing effective solutions to improve interpreter usage, trauma informed care, and cultural competence of our workforce.
• Design: Create new education and engagement processes to ensure we provide the best care to all patients and clients.
• Data-Driven Insights: Utilise data and insights to help staff understand barriers to access, communication, and equitable health outcomes by Culturally and Linguistically Diverse communities, while sharing outcomes and successes to improve all services.
• Project Management: manage multiple improvement projects, covering a range of clinical specialities at micro and macro levels, to implement significant change throughout the district.

About our Team:

Joining a brand-new team, this is a rare and unique opportunity where your contribution will be committed to improving the health system. We encourage flexibility within the workplace, with hybrid working arrangements and flexible start/finish times for your 38-hour working week.

We are a team of dedicated professionals who treat each other with respect and support, thriving in a dynamic, collaborative, and diverse environment. We are seeking like-minded, innovative thinkers who can manage their own workload while actively contributing to the success of the team. Our team members are committed to working together, offering support beyond their specialised areas, and fostering a positive and collaborative atmosphere even in a busy working environment.


About You:
We are seeking passionate people, with a desire to collaboratively improve how we deliver services throughout our District to all patients and clients from Culturally and Linguistically Diverse backgrounds.

• You passionately understand the barriers faced by multicultural, refugee and Deaf patients and their families in accessing health care.
• You are committed to improving the health care system.
• You are an engaging leader who leads by example, actively listens, and is passionate about coaching and development.
• You are a critical thinker and problem solver, solution-oriented with strong change management skills.
• You excel at bringing people together, fostering an environment of trust, collaboration, and productivity.
• You have experience in working in education delivery, grant writing, research, and evaluation.

Essential Criteria:

• Tertiary qualifications in health, social sciences, or education and/or significant relevant work experience

• Current NSW drivers’ licence, with a willingness to travel in accordance with the demands of the position.

• Proven experience in working in culturally complex environments with Culturally and Linguistically Diverse populations (including refugees and/or multicultural communities), with a demonstrated understanding of trauma informed and culturally responsive care.

Application Process:
As part of the application process, you will be required to address the following two targeted questions:

1. Describe a time when you successfully led a change initiative in a healthcare setting. What strategies did you use to educate clinicians and influence stakeholders to support this change?
2. How do you approach understanding and addressing the unique barriers faced by multicultural, refugee, and Deaf individuals in accessing healthcare. Can you provide specific examples from your experience?

What we can offer you:

At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

• Hybrid working arrangement – WFH and flexible start/finish times 
• A social team with a love for cooking, baking and socialising! 
• Free parking, and a close stroll to coffee and lunch! 
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals. 
• Working for a highly regarded public health facility, where supporting the local community is at the forefront of our business strategy. 
• Career Development opportunities 
• Up to 12 ADO's per year (for full time employees) 
• 4 weeks annual leave (pro-rata for part time employees) 
• Salary packaging - Up to $9k for living expenses + $2.6k meal & entertainment + Novated leasing. 
• Fitness Passport