eMR Application Support Officer
Selection Criteria
- Relevant tertiary qualifications in a Health discipline, Information Technology or Information Management or equivalent work experience in relevant field.
- Proven extensive customer service skills and the ability to communicate with multiple stakeholders from a management perspective. e.g. clinicians, vendors, eHealth and technical staff to resolve issues associated with all eMR application areas. In particular, must have a patient and tolerant approach to customers/clients especially when operating under pressure.
- Proven extensive experience in providing specialist application support for clinical information systems (preferably experience with implementing and/or supporting Cerner) OR demonstrated clinical background & experience in one or more of the following disciplines: Operating theatres, emergency department, pathology, radiology or allied health.
- Proven involvement in implementation projects, preferably clinical information systems or ongoing support of implemented clinical information systems in addition to system and user testing of applications and use of appropriate methodologies.
- Demonstrated high level of customer service skills and the ability to establish rapport with staff at all levels. Demonstrate excellent written and oral communication skills including contributing to and or developing, manuals and procedures for use by eMR users.
- Demonstrate ability to conduct online training sessions with users geographically dispersed across the Health District.
- Proven ability to work as a team member in a high pressure environment including the ability to organize and prioritise workload and to set and meet deadlines.
- Current unrestricted drivers' licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances including overnight and longer stays away from your home facility. You may be required to work flexible hours dependent upon the needs of the Health District.
Occupational Assessment, Screening and Vaccination against Specific Diseases
This is a Category ‘B’ position, please read and understand NSW Health policy directive PD2024_015
All new employees must agree to comply with the requirements outlined in this policy. OASV requirements also include proof of vaccination against influenza and is compulsory for NSW Staff that enter any Residential Aged Care Facility (RACF) or who work in NSW Health owned and operated RACFs
Australian Work Rights
Please note that to apply for this position you must be an Australian Citizen or Permanent Resident of Australia, or be able to independently and legally live and work in Australia by way of your own Temporary Visa. For more information, please see www.immi.gov.au
At Southern NSW Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Luke Nichols on Luke.Nichols@health.nsw.gov.au
