Customer Service Representative - Charlestown
Employment Type: Full Time Exempt (Contract up to August 2026)
Position Classification: Administration Officer Level 4 (Year 1 to Year 2)
Remuneration: $72,285.58 per annum to $73,940.16 per annum plus shift allowances and 11.5% superannuation
Hours Per Week: 38
Location: Charlestown
The Opportunity
Are you looking a rewarding career that allows you to make a positive difference in the lives of others?
HealthShare NSW is looking for dedicated Customer Service Representatives to play a vital role in advancing our mission of Partnering for Patients. In this key role, you will be responsible for delivering exceptional service and support to NSW Health employees, and our valued customers through various service channels within the Customer Services Contact Centre.
In this dynamic position, you will manage the workflow of all Customer Service Desk inquiries, ensuring they are handled with precision and efficiency. Your role will involve seamless interaction with customers and staff across the organisation, requiring excellent communication skills and the ability to maintain a high standard of professionalism. We are looking for candidates who not only possess strong communication skills but also exude a positive can-do attitude, embracing and promoting a culture of continuous learning.
If you would like to have a meaningful impact on healthcare services and contribute to enhancing the overall service provided to NSW Health and HealthShare NSW employees, we encourage you to apply today!
Why Work for HealthShare NSW?
HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.
We reward our employees with a terrific range of benefits, including:
- Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
- Hybrid working: enjoy a combination of working from home and the office
- Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
- Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
- Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
- Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
Please note some benefits may only apply to certain employment types.
Further information on our wide range of benefits is available here.
Eligibility Requirements
- Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
- Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
- This is a NSW Health Category B position.
How to Apply
- Click Apply Now at the top of the page
- Attach your resume and provide answers to the Targeted Questions below.
- To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.
- Any role related questions can be directed to the hiring manager at Jess.Smith@health.nsw.gov.au
- Any career portal support questions can be directed to our customer service team at 1300 679 367.
Targeted Questions:
- In your opinion, what key components contribute to an exceptional customer experience, and how have you applied them in your previous roles?
- Processes and priorities can shift quickly. Tell us about a time you had to adapt to a sudden change at work—how did you handle it?
- HealthShare’s core values include Collaboration, Openness, Respect and Empowerment. What are your personal values and how do you see them positively contributing to our workplace?
We are Diverse and Inclusive
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.
Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.
Talent Pool
An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
Applications Close: 11.59 PM, Sunday, 22 June 2025
.
