Consumer and Clinical Engagement Manager Primary and Community Health
Primary and Community Health (PACH) is seeking a Consumer and Clinical Engagement Manager with experience, commitment, and passion for empowering consumers, partnering with clinicians, and co-designing high-quality, patient-centred community care.
Employment Type: Full Time Permanent
Position Classification: Health Manager Level 3
Remuneration: $2436.82 - $2768.26 per week
Hours Per Week: 38
Requisition ID: REQ591041
Who we are : We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
PACH Directorate Office (base) and across PACH services
What you'll be doing:
The Consumer and Clinical Engagement Manager plays a pivotal role in championing the consumer voice and leading a culture of partnership, continuous quality improvement, and person-centred care across the diverse services of the Primary and Community Health (PaCH) Directorate. This role acts as a senior level authority on consumer and clinical engagement strategies and initiatives, under the direction of the PaCH Clinical Quality Manager, to actively strengthen consumer and clinician engagement across PaCH services, ensuring that consumer perspectives are integrated into clinical decision-making, service planning, and quality improvement initiatives. The role is responsible for leading and implementing consumer and clinician engagement strategies that align with the NSLHD Partnering with Consumer Framework 2021-2026, the National Safety and Quality Primary and Community Healthcare Standards (Standard 2), and the Australian Charter of Healthcare Rights. This includes empowering consumers to actively participate in healthcare improvement initiatives, supporting clinicians in adopting collaborative approaches to care, and fostering partnerships with external agencies. Additionally, the Consumer and Clinical Engagement Manager applies evidence-based quality improvement methodologies to influence decision-making, drive service enhancements, and support system-wide improvements, ultimately improving patient experience and health outcomes across PaCH services.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:
- Tertiary qualifications and/or demonstrated experience in quality improvement, consumer engagement, or a related field, or an equivalent combination of study and work experience.
- Demonstrated understanding of accreditation, particularly in relation to the ‘partnering with consumers’ standard, with demonstrated application of strategies to enable consumer engagement across a large and complex organisation.
- Demonstrated comprehensive experience in applying QI methodologies to drive service improvements, meet accreditation requirements, and influence decision-making.
- Demonstrated high-level interpersonal and negotiation skills, with a strong customer service approach, and proven ability to develop and maintain effective relationships with key stakeholders to drive service enhancements and strengthen consumer-clinician partnerships.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Wei Pang on Angie.Pang@health.nsw.gov.au or 0447 974 704
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
The team enriching health in millions of ways every day.
Applications Close: 3 August 2025
