Clinical Support Officer

Be the first friendly face our community sees – right in the heart of Newcastle

About the Role:

We’re seeking a warm, proactive, and reliable Administration Officer to join our dynamic team at the Newcastle Mental Health Service (NMHS), located on the beautiful James Fletcher Campus in the heart of Newcastle CBD.

As the first point of contact for clients, families, and service providers, you’ll play a vital role in creating a safe, calm, and professional environment. This is a diverse and people-facing position where no two days are quite the same. You’ll work alongside a passionate team to support the delivery of mental health services to some of the community’s most vulnerable individuals.

Whether you’re greeting clients at reception, coordinating bookings, supporting clinicians, or managing essential admin tasks — your ability to stay composed, compassionate, and organised will make all the difference.

In this role, you’ll:

• Welcome and assist clients, carers and service providers in person and over the phone
• Provide high-level admin support to a multidisciplinary community mental health team
• Maintain accurate records and assist with scheduling, document prep, and reporting
• Help the service run smoothly with your attention to detail and calm under pressure
• Represent NMHS with professionalism, empathy, and discretion
  
  

About You:

You’re more than just a skilled administrator — you’re a natural communicator with heart. You take pride in being dependable, approachable, and respectful in every interaction. You’ve worked in healthcare or similar service settings and know how to manage multiple priorities with a steady hand.

You must have:

• Strong admin experience in a busy, client-facing environment
• Excellent communication and interpersonal skills
• Confidence with Microsoft Office and relevant admin systems
• The ability to work independently and collaboratively as part of a team
• A genuine commitment to supporting individuals experiencing mental health challenges

Why Join Us?

This isn’t your average desk job:

• A rewarding role that supports meaningful mental health work in the community
• A supportive, tight-knit team and leadership that values your contribution
• A central CBD location surrounded by parklands and close to beaches, cafes, and public transport
• Access to salary packaging and wellbeing programs
• Opportunities to grow your career within Hunter New England Health

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Lauren Sattler on Lauren.Sattler@health.nsw.gov.au

Information for Applicants:

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Job Share / Part-Time will be considered.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.