Clinical Governance & Patient Experience Manager

An exciting opportunity exists to lead the Clinical Governance and Patient Experience functions at Hornsby Ku-ring-gai Hospital and Health Services. As a key member of the Executive Leadership Team, the Manager, Clinical Governance and Patient Experience plays a pivotal role in ensuring the safety, quality, and effectiveness of clinical care and consumer engagement across the organisation.

Employment Type: Temporary Full Time until 6 July 2026 (with possibility of ongoing employment)
Position Classification: Health Manager (Level 4)
Remuneration: $2,720.93 - $3,241.77 per week
Hours Per Week: 38
Requisition ID: REQ576142

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.  

Where you'll be working
Hornsby Ku-ring-gai Hospital as part of Northern Sydney’s vision is to be "leaders in healthcare, partners in community wellbeing". Our purpose is “embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing.” We build teams and health services that embrace our values; Collaboration, Openness, Respect and Empowerment (CORE). Our CORE values and the behaviours that underpin them, shape the way we work together, with our patients and consumers, to deliver excellent health and wellbeing. If you’d like to be part of our journey we want to hear from you. NSLHD is committed to Equal Employment Opportunity, Workforce Health and Safety, Ethical Practices and the principles of Cultural Diversity. Aboriginal people are encouraged to apply and, where found suitable, will be given higher priority.

What you'll be doing
The role includes providing leadership and assurance of the functions of clinical governance and patient/consumer engagement including: leadership of the Clinical Governance team, providing direction in Quality Improvement and Accreditation preparation and methodologies, coordinating Patient and Consumer feedback and events, Clinical Risk Management, monitoring Policy & Procedure compliance, and clinical outcomes and audit reporting. Additional responsibilities include facilitation, leadership and support to management teams, multidisciplinary clinical teams and clinicians in delivering improved patient care and experience, and to undertake quality monitoring and improvement initiatives including clinical risk management, clinical audit and clinical improvement initiatives.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria: