Administration Officer: Diabetes Alliance Program Plus (DAP+)

Where You’ll Be Working

The Diabetes Alliance Program Plus (DAP+) is a dedicated initiative aimed at improving health outcomes and patient experiences for people living with diabetes — all from the convenience of their general practice setting. Services offered include in-person and virtual case conferencing, a diabetes and endocrine advice line, education events, and mobile Medibus outreach.

Based at Wisteria House, James Fletcher Campus in Newcastle, you’ll work closely with a diverse and passionate multidisciplinary team including endocrinologists, diabetes educators, Aboriginal health workers, podiatrists, dietitians, and administration professionals.

Further information can be found on www.dapplus.org.au

About the Role

We’re seeking an experienced and capable Administration Officer to join our forward-thinking virtual care team.

This isn’t your standard admin role — you’ll be the key support for both virtual and in-person clinics, engaging with GPs and primary care providers, and managing the behind-the-scenes operations of one of the district’s most impactful programs.

Key Responsibilities

• Facilitate and oversee virtual case conference clinics, including the MEDIBUS and DAP+ services
• Manage diary bookings, travel arrangements, documentation, meeting prep, and KPI reporting
• Liaise with GP practices and external stakeholders across the Hunter New England region
• Onboard patients from the waitlist and coordinate program communications
• Provide logistical and administrative support for education events and clinic delivery
• Work closely with the program’s Implementation Manager and fellow administration officers
  
  

What You’ll Bring

• Highly organised, detail-oriented, and able to juggle multiple priorities
• Experienced in administrative roles, ideally within healthcare or community programs
• Strong communication skills with confidence engaging internal and external stakeholders
• Tech-savvy and confident using Microsoft Office, virtual care platforms (e.g. HealthDirect), and adaptable to new systems
• Ability to work autonomously and troubleshoot issues in a virtual setting
• Experience is valued, but team fit is paramount. If you’re personable, proactive, and thrive in a fast-paced, purpose-driven environment, we want to hear from you.
  
  

Support and Development

You’ll be supported day-to-day by our Implementation Manager and experienced administration team.

You’ll also have access to continuous professional development through HNE My Health Learning, HETI, and relevant training pathways to grow your capability in the health sector.

Why Join DAP+ and Hunter New England Health?

This Level 4 administrative opportunity is rare and rewarding.

You’ll be at the heart of a program that is transforming how diabetes care is delivered.

Our team is collaborative, professional, and passionate about health equity.

As part of HNE Health, you’ll enjoy:

• Monthly ADOs (for full-time staff)
• 4 weeks annual leave (pro-rata)
• Paid parental leave (if eligible)
• Flexible salary packaging and novated leasing
• Fitness Passport – discounted gym access for you and your family
• Employee Assistance Program (EAP) for staff and immediate family
• Opportunity to work in a forward-facing, digitally enabled clinical environment
  
  

Additional Information:

• This role is open to external applicants
• Visa sponsorship is not available for this position
• An eligibility list will be created for future full-time or part-time temporary vacancies
• This position is not suitable for job share or part-time arrangements

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Alicia Southwell on alicia.southwell@health.nsw.gov.au

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.