Support Officer - Electronic Patient Record
Position Classification: Health Manager Level 1
Remuneration: $84,436 - $112,331 per annum plus Superannuation
Hours Per Week: 38
Requisition ID: REQ541524
NOTE: We will not be reviewing applications until after 6 January 2025.
Are you ready to deliver exceptional support and maintenance for eMR applications, ensuring seamless operation and user satisfaction across diverse stakeholders?
Where you'll be working
Based primarily at Prince of Wales Hospital, Randwick offers a unique blend of professional opportunity and lifestyle benefits. As home to a leading healthcare precinct, you’ll have access to cutting-edge facilities and a collaborative work environment that supports innovation and career development. The area is conveniently located in Sydney’s eastern suburbs, offering excellent public transport links and proximity to iconic beaches like Coogee and Bondi. Beyond work, you can enjoy a vibrant local community with parks, cafés, and restaurants, providing the perfect balance between a dynamic career and a fulfilling personal life.
What you'll be doing
The Support Officer will primarily be responsible for providing application support to clinical and administrative users of the Cerner electronic medical record (eMR) suite of applications. System maintenance activities will also be a primary purpose of this position.
The role will require a high degree of customer service in ensuring the critical applications operate efficiently and user support requirements are met.
Benefits:
- Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
- Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
- Discounted gym memberships with a Fitness Passport
- Employee Assistance Program (EAP) for employees and family members.
- Discounted Private Health Insurance.
Are you ready to join us?
We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following targeted questions:
- Can you describe your experience working within healthcare environments and your understanding of how users interact with electronic medical records?
- Can you share an example of a time when you provided effective support to clinical or administrative stakeholders? What approach did you take and what was the outcome?
- Can you walk us through a time when you identified and resolved a complex technical issue? How did you prioritise and troubleshoot effectively?
Need more information?
1) Click here for the Position Description and SESLHD Expected Standards
2) Find out more about applying for this position
For role related queries or questions contact John Mitchell on John.Mitchell@health.nsw.gov.au
Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.
Reasonable Adjustments
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-District@health.nsw.gov.au and let us know.
Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.
Information for applicants:
- An eligibility list may be created for future vacancies.
- Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
- Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
- Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer.
- SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Employment Consultant that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website
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