Service Centre Officer - Homebush and St Leonards

Employment Type:  Full Time Exempt contract
Position Classification:  Administrative Officer Level 4 (Year 1 to Year 2)
Remuneration:  $72,285.58 to $73940.1644 plus 11.5% superannuation and loading
Hours Per Week:  38
 Location:  Homebush or St Leonards – with hybrid working conditions available 

The Opportunity  

HealthShare NSW are seeking dedicated and customer-focused Service Centre Officers to join our team. In this role, you will be responsible for taking incoming phone calls, receiving, and processing applications and equipment orders for people needing mobility, communication, self-care, respiratory and prosthetic equipment. In addition, you will provide ongoing support to eligible consumers with consumable reorders and repair and maintenance requests, and process claims for travel and accommodation subsidies. 

Join us in making a difference in the lives of those who need our support. Apply now to become a part of our dedicated team! 

  
Why Work for HealthShare NSW?  

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.  

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.  

We reward our employees with a terrific range of benefits, including:  

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable  

• Hybrid working: enjoy a combination of working from home and the office  

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees  

• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay  

• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health  

• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career  

Please note some benefits may only apply to certain employment types.  

Further information on our wide range of benefits is available here.  

  
Eligibility Requirements  

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.  

• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.  

• This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application.  

  
How to Apply  

• Click Apply Now at the top of the page  

• Attach your resume and provide answers to the Targeted Questions below.  

• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.  

• Any role related questions can be directed to the hiring manager at Jim.Georgakopoulos@health.nsw.gov.au

• Any career portal support questions can be directed to our customer service team at 1300 679 367.  

  
Targeted Questions  

• Give an example of a difficult customer service situation that you have dealt with. Describe how you managed the situation and what was the outcome?
• Provide an example of when you were finding it difficult to complete your work tasks before the end of your shift. Describe what actions you took and the tools you used to ensure your work was completed

  
We are Diverse and Inclusive  

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.  

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.  

  
Talent Pool  

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.  

For exempt roles: Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.  

  
Applications Close: 11.59 PM, Sunday, 05 January 2025 - Please note that interviews may not commence until after 6 January, 2025 due to the Christmas shutdown period.