SCHN Enquiries Clerk
Position Classification: Admin Off Lvl 2
Remuneration: 64046.06 - 66170.25 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 20
Requisition ID: REQ556564
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
- An eligibility list may be created for future temporary part time vacancies.
To cover business working hours during the evening Monday to Friday specifically from times: 4:30pm to 8:30pm.
What you'll be doing
- Demonstrated experience in a customer service environment
- Experience in handling telephone enquiries of a sensitive nature
- Excellent written and verbal communication skills
- Demonstrated ability to prioritise workloads and use initiative
- Demonstrated ability to work independently and as part of a multi-disciplinary team
- Ability to communicate effectively with a multidisciplinary team as well as with patients, visitors and their families
- Computer literacy (with accurate keyboard/data entry skills) and attention to detail
- Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Please refer to the Application Guide and NSW Policy Directive PD2024_015 Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases for vaccination requirements.
This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian Website https://ocg.nsw.gov.au/
NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse.
Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Kara Moore on kara.moore@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367 and select option 3.
Applications Close: 12/03/2025
