Safety, Quality & Patient Experience manager- Drug Health
🌟 Lead safety, quality and patient experience across services
📊 Drive accreditation, data insights and continuous improvement
🤝 Collaborate with staff, patients, carers and the community
Create safer, better care by managing quality, safety and patient experience across Drug Health at Cumberland Hospital.
Employment Type: Permanent Part Time
Position Classification: Health Manager Level 4
Remuneration: $71.60 - $85.30 per hour
Hours Per Week: 32
Location: Cumberland Hospital
Where you'll be working
Western Sydney Local Health District (WSLHD) Drug Health Services delivers high quality, patient-centred care to people in need of support and recovery. Based at Cumberland Hospital, you’ll join a dedicated, passionate and forward-thinking team committed to safety, continuous improvement and positive patient experiences.
Be part of a values-driven and collaborative Executive team
Contribute to building a culture of clinical quality and safety
Work in a dynamic service with a focus on innovation and best practice
Collaborate across disciplines, patients, carers and the wider community
Located in Cumberland, a central hub with strong community connections
What you'll be doing
As Safety, Quality & Patient Experience Manager, you will lead initiatives that strengthen clinical safety, accreditation, and human-centred care. You’ll use your expertise to foster collaboration, manage risk, and promote continuous quality improvement.
Promote and embed the NSQHS Standards and safety culture across services
Drive accreditation processes and reporting requirements
Lead clinical risk management and safety investigations
Coordinate quality plans, improvement projects and patient experience strategies
Partner with executives, staff, patients, carers and the community to deliver safe, effective, person-centred care
Ready to make an impact?
Build your career with WSLHD, where you’ll be empowered to lead safety, quality and patient-centred initiatives that truly make a difference.
Apply now and join us in shaping safer, high-quality care for our community.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria:
Consistently demonstrates behaviours that reinforce the CORE Values of our organisation, Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
Excellent strategic planning and policy development skills and proven management expertise at a senior level. Demonstrated understanding of clinical safety, including open disclosure, patient advocacy, and clinical investigation.
Relevant tertiary qualification and/or experience in quality and safety/ clinical governance in a health setting, and/or relevant work experience in complex health care settings with relevant quality and patient experience.
Demonstrated ability to implement and lead services through accreditation, instilling quality improvement initiatives within healthcare settings.
Demonstrated experience in patient and carer experience management and customer service within a health care setting.
Demonstrated high level communication skills, both verbal and in written, with all levels of staff and management, and patients/ families/carers/consumers in individual, group and education settings.
Proven ability to be self-directed, proactive and work autonomously with a high degree of initiative, able to prioritise work demands and achieve deadlines.
Evidence of competency in the use of relevant information technologies including Microsoft applications, ACHS portal and the use of computer software systems to produce professional correspondence, presentations and reports.
Requisition ID: REQ602623
Applications Close: 2nd November 2025
Need more information ?
Find out more about applying for this position.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Angelo Barbaro at angelo.barbaro@health.nsw.gov.au or Dr. Robert Graham at robert.graham@health.nsw.gov.au
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
