Patient administration Applications (PAS) Specialist (Health Mgr Lvl 3) - Perm FT
Employment Type: Permanent Full Time, 38 hours per week
Location: Liverpool Hospital, Eastern Campus
Position Classification: Health Manager - Level 3
Remuneration: $127,150.00 - $144,444.00 per annum
Application Close Date: 06/04/2025
Interview Date Range: 09/04/2025 - 16/04/2025
Contact Details: Megan King | megan.king@health.nsw.gov.au
What make this role unique is the opportunity to work with cutting-edge technologies within Digital Health (Oracle Health Patient Administration System), driving innovation in healthcare administration. You will become part of a dynamic team within one of the most diverse and rapidly growing health districts in New South Wales. Through this role, there is the ability to contribute to improving patient care and operational efficiency through advanced clinical system and engage in meaningful work that directly impacts the healthcare experience for patients and staff.
The role will involve managing and optimising the Oracle Health PAS application build to ensure seamless patient registration, scheduling, and resource management. There will be collaborattion with stakeholders to identify system improvements and implement solutions that enhance user experience and operational workflows. You will provide technical support, training, and guidance to end-users to maximize system utilisation while ensuring compliance with healthcare standards and regulations while maintaining data integrity and security.
In this position you will collaborate closely with the SWSLHD Clinical Systems Teams, including Digital Health specialists, clinicians, and administrative staff, to align system functionalities with clinical and operational needs. You will also work alongside multidisciplinary teams to support the integration of patient administration systems with other healthcare technologies whilst liaising with NSW Health Pillars, eHealth NSW external vendors and stakeholders to ensure system updates and enhancements are effectively implemented.
South Western Sydney is rapidly growing and is a great place for young people and families to build a life. We are close to public transport, a short drive to the beach and the natural wonders of the Blue Mountains and Royal National Park.
The area is growing exponentially with many major shopping centers, great entertainment venues and the development of Sydney’s new airport all located within minutes of new housing estates.
As part of the greater Sydney area, we have bustling metropolitan hubs as well as areas that maintain their rural heritage. It is an incredible place to explore with adventure or relaxation are at your fingertips.
What You'll Be Doing
The Product Analyst is responsible for a range of cross-functional tasks that incorporate business and technical analysis, agile scrum coordination, application configuration and testing capabilities. The role is responsible for supporting product planning, active project delivery and attending to relevant operational 2nd level support of each product. The Analyst will meet business needs by analysing and prioritising product features and working closely with other teams to achieve business goals. The Analyst will work closely with business, internal and vendor stakeholders to evaluate business processes, anticipate requirements, enhancement opportunities, to develop, implement and maintain information systems within Digital Health.
The Product Analyst is an integral member of the Product Management team working alongside other Product Analysts to service multiple products during projects and on-going support with a focus on continuous improvement activities.
The Digital Health teams provide support for systems that are in use 24 hours a day, 7 days a week. The incumbent will be required to participate in a 24/7 on-call roster as per product support requirements. There may be a requirement to work from time to time at other South Western Sydney Local Health District (SWSLHD) facilities.
Transforming Your Experience is SWSLHD's key strategy to positively transform how our patients, consumers, staff and communities experience our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. This strategy provides us with a clear direction for working together to deliver safe and high quality health services and build the health of our communities – now and into the future.
How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.
- Can you describe your experience working within the product management lifecycle specifically in the Patient Information Systems in a large, complex clinical ICT service environment, including your relevant qualifications of bachelor's degree in ICT or Management and experience in designing, configuring, and deploying digital health systems?
- How have you demonstrated strong organisational, interpersonal, and problem-solving skills in high-volume, dynamic environments, and how have you collaborated with stakeholders to achieve business goals while maintaining a customer-focused approach?
- Outline your excellent verbal and written communication skills; ability to communicate complex, technical concepts to executive staff, business sponsors and technical resources in clear concise language through discussion, presentations and briefs.
- Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
Need more information?
1) Click here for the Position Description
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Additional Information
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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