Helpdesk Operator - Royal North Shore
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 4
Remuneration: $36.46 - $37.29 per hour, plus 11% superannuation
Hours Per Week: 24
Location: Royal North Shore Hospital, St Leonards
The Opportunity
We are currently searching for a motivated team player to come onboard as a Help Desk Operator at Royal North Shore Hospital, a major referral hospital within Northern Sydney, just a 5-minute walk from St Leonards train station.
Working across a 7-day rotating roster, we are seeking an administration superstar to work at our Customer Help Desk. This position supports coordination of patient and non-patient movements throughout the hospital and is a vital role, supporting clinical services across the entire hospital. You will bring to this role your fantastic customer service skills to ensure that communication is professional and engaging when dealing with our customers.
If you have relevant experience and are a customer service-focused, independent worker with sound computer literacy skills, we want to assist in helping you gain meaningful employment within our supportive team and encourage you to apply today!
Why Work for HealthShare NSW?
HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.
We reward our employees with a terrific range of benefits, including:
- Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
- Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
- Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
- Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
- Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community
Please note some benefits may only apply to certain employment types.
Further information on our wide range of benefits is available here.
Eligibility Requirements
- Meet essential requirements as outlined in the Position Description.
- Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa
- This is a NSW Health Category B position
How to Apply
- Click Apply Now at the top of the page.
- Attach your resume and provide answers to the Screening Questions below.
- To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.
- Any role related questions can be directed to the hiring manager at Patrick.Geier@health.nsw.gov.au
- Any career portal support questions can be directed to our customer service team at 1300 679 367.
We are Diverse and Inclusive
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.
Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.
Talent Pool
An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
Applications Close: 11:59pm, Sunday, 18 May 2025
