Enrolled Nurse - Referral and Intake Centre

We have an excellent opportunity for a driven professional to join our dynamic Referral and Intake (RIC) Team!

 

Employment Type: Permanent Part Time, Temporary Part Time

Position Classification: Enrolled Nurse

Remuneration: $32.79 - $35.63 Per Hour + 11.5% Super + Salary Packaging

Hours Per Week: 24

Location: Adamstown | Awabakal Land

Requisition ID: REQ529778

Closing Date: Monday 25th November 2024




What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• Work-Life balance!
• Comprehensive orientation program plus ongoing training and support
• Sustainable Healthcare: Together towards zero
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging options
• Fitness Passport
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

About the role:

As a Referral and Intake (RIC) Officer, you will be responsible for processing referrals and requests for information received via phone, the Referral Information Management System (RIMS), or email to support referrals to community-based services within the CACS HNELHD. You will appropriately direct callers to alternative services based on identified needs and maintain effective communication with service providers to ensure the delivery of suitable services for clients. Additionally, you will manage referrals through the My Aged Care (MAC) portal, ensuring smooth and efficient coordination of services.

The successful candidate will possess strong communication, documentation, technology, clinical reasoning, time management, and customer service skills. They will have an adaptable, easy-going nature with the ability to navigate change and a commitment to ensuring referred patients receive a positive, person-centred experience, leading to referrals to the most appropriate service. Prior experience in a call centre role would be beneficial.


Where you’ll be working:

The RIC service is co-located with the Planned Care for Better Health and Integrated Chronic Care for Aboriginal People Program (ICCAPP) teams and is operationally managed by a Nurse Manager. It is based at the Adamstown site (Cnr Kyle and Gosford Rds) in Newcastle, NSW.

Operating Monday to Friday, from 8:00am to 4:30pm, this service does not require shift work and is closed on weekends and public holidays.

The staff consists of Enrolled and Registered Nurses, along with a PFT Administration Officer, and is renowned for its supportive, friendly, and compassionate culture. The team actively celebrate major calendar events, while ensuring patients receive the right services, at the right time, and in the right place throughout their care.

Additional information:

• An eligibility list will be created for future permanent part time and temporary part time vacancies.
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. 

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Simone Dagg on Simone.Dagg@health.nsw.gov.au

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  
  

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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