Contact Centre Administration Officer
Part-time opportunities for two confident administration professionals to join our team. Take advantage of a flexible lifestyle with these various roles on offer!
Remuneration: $31.20 - $32.24 Per Hour + 11.5% Superannuation + Salary Packaging
Employment Type: Permanent Part Time | Temporary Part Time
Position Classification: Administration Officer Level 2
Location: Newcastle Community Health
Requisition ID: REQ532900
Applications Close: Sunday 8th December 2024
Temporary Part-time - 16 hours per week - Monday & Thursday 8:15am – 4:45pm for 12 months
About the opportunity:
Contact Centre operators take a high volume of inbound calls for requests for dental care from eligible patients using a telephone triage tool to determine their priority for services. They also use an electronic appointment book, place patients on waiting lists, and answer general dental enquiries.
About you:
The successful applicant will need to demonstrate a caring, and empathetic oral communication style with callers. You will need to be able to handle difficult callers and follow policy to answer enquiries in a professional manner.
Training and Support:
The successful applicant will be given time to carry out Corporate Orientation during their shifts. Site orientation will be carried out on their first day. The applicant will be supported with one-on-one training over a period of weeks and will be mentored daily when taking calls until they can confidently work on their own. After this time, they can approach a shift supervisor at any time during for support or advice in call management.
Benefits:
At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- Monthly Allocated Days Off (for full-time employees)
- 4 weeks annual leave (pro-rata for part time employees)
- Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
3) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
4) An eligibility list will be created for future temporary part time vacancies.
For role related queries or questions contact Samantha Smith on Samantha.Smith5@health.nsw.gov.au
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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