Client Service Officer

Remuneration: $34.46 - $35.54 per hour + Superannuation
Location: James Fletcher Hospital | Newcastle
Employment Type: Permanent Part Time
Position Classification: Administration Level 3
Hours Per Week: 8 hours per week
Requisition ID: REQ543920
Closing Date: Sunday 2nd February 2025

Supporting mental health care with expertise, compassion and dedication! Join us at James Fletcher Hospital and become a part of a progressive team making a real difference in the lives of the community.

Where you will be working
Join the dedicated team at Mental Health Intake Services, a vital hub for mental health care located in the heart of Newcastle. Serving the entire Hunter New England Local Health District, this dynamic service operates 24/7, supported by a team of skilled mental health professionals.
Through three comprehensive service streams, we deliver exceptional care and support to those in need across the region.

What you will be doing
This position will provide administrative support to a multidiscipline team of Mental Health Clinicians and is responsible for processing incoming referrals to the Mental Health Line.

Essential Requirements:

• iPM and Chime experience
• Working knowledge of RiMs, Microsoft Outlook, Health Roster, and iProcurement

This is an 8-hour-per-week role, with working hours from 10:00 AM to 6:30 PM. Although Thursdays are preferred, there is flexibility to negotiate the day.

About You
You are passionate about health and wellbeing, thrive in a collaborative environment, and enjoy working in a dynamic, people-focused setting. Your commitment to professional growth and dedication to providing exceptional service make you an ideal candidate for our team.

Training and Support
As part of this role, you will receive comprehensive support and ongoing education to ensure your success and professional development. 

This includes:

• Comprehensive Induction Program: Covering essential aspects such as facility orientation, fire safety, and workplace protocols to ensure you feel confident and prepared in your environment.
• Access to the MyHealthLearning Platform: A wide range of online courses and learning modules to enhance your skills and knowledge.
• Excel Training: Targeted training to develop or strengthen your proficiency in Microsoft Excel, tailored to your role’s requirements.
• Mental Health First Aid Course: Specialized training to equip you with essential skills for providing initial support to individuals experiencing mental health challenges.
  
  

Our commitment to your development ensures you have the tools and knowledge needed to thrive in this position.