Administration Officer - Virtual Kids
Join a team that's breaking new ground in healthcare and embark on a rewarding journey with a mission to create a healthier, brighter future for the next generation.
Remuneration: $34.46 - $35.54 Per Hour + Superannuation + Salary Packaging
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Hours Per Week: 24
Location: John Hunter Children's Hospital
Requisition ID: REQ531875
Applications Close: Monday 6th January 2025
At HNE Virtual KIDS, we're on a mission to streamline urgent paediatric care, offering children and young people, aged 0-17, across NSW the care they need without the hassle of traditional hospital visits. As part of our Administration Team, you'll play a crucial role in making this mission a reality.
About the role:
Join the Pioneers of Paediatric Healthcare: If you're ready to be the backbone of our transformative healthcare service and help shape the future of paediatric care, seize this opportunity. The role will encompass a variety of essential tasks including:
- Call Coordination: You'll be the friendly voice families hear first when seeking our services, skilfully directing their calls to the appropriate nurse.
- Roster Management: Keeping our team organised and ready to respond to every child's needs is essential. You'll be responsible for managing nurse, administration and medical rosters, ensuring seamless coverage 7 days a week.
- Supply Chain Management: We rely on efficient supply management to maintain our high standard of care. You'll be in charge of ordering and maintaining essential supplies to support our Virtual Urgent Care Service.
- Patient Admission/Appointments: Children in need of our care should experience a smooth transition into our system. You'll handle admissions and appointments via our Patient Management System, ensuring a seamless start to their care journey.
- Discharge Coordination: When children are ready to leave our care, you'll facilitate the process by sending discharge letters to their GPs, ensuring continued care and a well-documented medical history.
- Recruitment Support: We're always on the lookout for exceptional talent to join our team. Your assistance in recruitment activities will be invaluable as we continue to grow and serve more families.
You won't be working in isolation. You'll collaborate closely with our nursing, medical and management team, fostering a spirit of teamwork that is essential for our success. Additionally, you'll receive support and guidance from the Administration Service Manager for CYPFYS. Embrace a dynamic routine with rotating shifts – spanning mornings to evenings, seven days a week. Each day offers fresh challenges and opportunities to make a difference. This role is supported by the Clerical Manager, NUM, and NSW Virtual Urgent Care Project Manager. They work amongst the greater administration team within John Hunter Children’s Hospital. Training and support are provided to all applicants regarding virtual care and the computer platforms being used.
If the below sounds like you we’d LOVE to see you apply!
- You are equipped with strong organisational skills.
- You are capable of effective communication.
- You are able to manage administrative systems and technology with ease.
- You are committed to maintaining high standards of patient care.
- You are adaptable and willing to support our evolving service
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
- Collaborative team environment
- Ongoing training and support
- Dynamic routine with rotating shifts
- Paid parental leave (for eligible employees) - giving you the opportunity for true Work-Life balance
- 4 weeks annual leave (pro-rata for part time employees)
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and their families
- Sustainable Healthcare: Together towards zero
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Want to know more?
2) Find out more about applying for this position
3) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
4) An eligibility list will be created for future permanent part time and temporary part time vacancies.
For role related queries or questions contact Catherine Grahame on Cathy.Grahame@health.nsw.gov.au
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
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