Telephonist Level 2
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- Administration
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- REQ577541 Requisition #
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- 1 day ago Post Date
- Deliver great care from the first call—be the voice of Oral Health Services.
- Play a key role in connecting patients to essential dental services.
- Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For fulltime staff)
Employment Type: Permanent Full Time
Position Classification: Telephonist Level 2
Remuneration: $65,534.19 – $68,201.56 per annum
Hours Per Week: 38
Location: Westmead
Where you'll be working
Join Western Sydney Local Health District (WSLHD), dedicated to 'better health services for western Sydney and beyond,' serving Auburn, Blacktown, The Hills Shire, Cumberland, and Parramatta LGAs.
- Westmead Centre for Oral Health offers general and specialist dental services across NSW.
- A key teaching facility for the University of Sydney’s Faculty of Dentistry.
- Equipped with advanced patient care and operating facilities.Provides General Practice and Emergency Dentistry care, addressing a range of oral health needs.
- Committed to collaboration, openness, respect, and empowerment in healthcare
What you'll be doing
To provide customer focussed Call Centre services for the Western Sydney Local Health District Oral Health Service. This includes answering of internal and external telephone calls, registration and completion of Triage Questionnaires for patients accessing oral health services through current applications, the provision of appointments for patients and the appropriate management of patient inquiries regarding their dental care.
How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria
- Excellent oral and written communication skills
- Demonstrated ability to liaise effectively with a range of individuals including the general public.
- Demonstrated problem solving skills.
- Ability to work within a team environment with minimal supervision and use initiative
- Extensive and varied clerical / administrative experience in Australia.
- Demonstrated keyboard / typing skills - minimum typing speed 40wpm.
- Demonstrated experience with using Windows based software and client related databases.
Requisition ID: REQ577541
Applications Close: 22nd July 2025
Need more information?
- Find out more about applying for this position.
- Review the detailed Position Description for insights into role requirements and criteria.
- Explore the selection process, employment checks, outcomes and notifications.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
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