Customer Service Officer

1. Previous experience in the call centre environment with high volume of inbound calls as well as some outbound calls.
2. Demonstrated high level customer service and interpersonal skills including positive attitude under pressure, pleasant voice, ability to build rapport fast and provide service to client’s satisfaction at all times.
3. Demonstrated sound oral and written communication skills including very good listening and negotiating skills; ability to communicate with a range of stakeholders at different levels both verbally and through electronic correspondence. Ability to maintain accurate written records;
4. Sound administrative and organisational skills with an ability to effectively set priorities, meet deadlines, demonstrate flexibility, show initiative, adopt changes and demonstrate strong attention to detail. Demonstrate sound problem solving and decision making skills.
5. Demonstrated understanding of personality differences and ability to manage challenging conversations.
6. Demonstrated sensitivity to cultural diversity of NSW health clients and their specific needs, including the needs of the Deaf clients; strong focus on clients’ confidentiality.
7. Ability to work both independently and as a team member.
8. Sound computer skills including data entry and word processing, using Microsoft Office or similar software packages. Ability to adopt a complex in-house booking system.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
  3) For role related queries or questions contact Ailene Valencia-Lim via Ailene.Valencia-Lim@health.nsw.gov.au

Applications Close: 12 August 2020