Concierge (Administrative Officer, Level 3)

REQ78933 Requisition #
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Employment Type: Permanent Full Time
Position Classification: Administrative Officer Level 3
Remuneration: $58,131 - $60,045 per annum
Hours Per Week: 38
Requisition ID: REQ78933

Do you want to be part of the Sydney Local Health District team?

We have an exciting opportunity!

Where you'll be working

Sydney Dental Hospital

Sydney Dental Hospital (SDH) has been serving the local community since 1904. The Hospital is a centre of excellence and throughout its history has been a key driver in shaping oral health and dental care in Australia. SDH is committed to providing high quality dental services to our local community, with a strong focus on patient and family-centred care. SDH is part of the Sydney Local Health District and is one of two major providers of public oral health services in NSW.

What you'll be doing

The concierge is part of our Patient Administrative Services team at Sydney Dental Hospital. As the concierge, your job will involve providing a high level of patient and family centred care and ensuring patient satisfaction by maintaining an enthusiastic, positive, polite and helpful approach in assisting patients and carers.
Success in the role will require effective communication skills and a sound knowledge of relevant policies and procedures. The concierge will undertake a broad range of client service including greeting patients and carers on arrival, provision of patient focused reception service including providing eligibility checks and directions, and transport booking as required .

Selection Criteria

  • Experience in a front line position or working directly with the public.
  • Demonstrated listening, and questioning skills applied to a customer service environment.
  • Excellent written and verbal communications skills and the ability to demonstrate excellence in providing a high level of customer service.
  • Demonstrated ability to work autonomously and utilise discretion, prioritise and work as an efficient team member.
  • Competent computer user - hardware and software, including data base and word processing programs.
  • Proven workflow organisational skills with the ability to meet deadlines and prioritise competing demands.

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.


Need more information?
  1) Click here for the
Position Description
  2) Find out more about
applying for this position
For role related queries or questions contact Elizabeth Wurie on 9293 3429 or

Applications Close: 21 January 2019                

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