Cardiac Clinic Co-Ordinator - REQ591746
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- Administration
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- REQ591746 Requisition #
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- 5 days ago Post Date
Position Classification: Admin Off Lvl 3
Remuneration: 68338.79 - 70468.72 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 24
Requisition ID: REQ591746
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
- The Heart Centre for Children, SCHN is one of the largest and busiest sub-specialty teams within the Sydney Children’s Hospitals Network (SCHN) and provides cardiac care to children of New South Wales and the surrounding regions at the; Children’s Hospital Westmead, Sydney Children’s Hospital Randwick and within our outreach centres.
- The Cardiac Clinical Coordinator seeks to provide administrative and customer service support for; patients, families, staff, and visitors to the Heart Centre for Children, SCHN.
- This role is responsible for the delivery of administration support for all aspects of the Heart Centre for Children, SCHN whilst maintaining a passion in the delivery of patient centred care.
- Main duties include (but are not limited to); being the first point of contact with patients and families, managing all aspects of clinical coordination, delivering quality improvement initiatives and projects, and building positive culture across the Heart Centre for Children, SCHN.
- The Cardiac Clinical Coordinator role is traditionally based at a single site, however, opportunities to work across SCHN are available. The Cardiac Clinical Coordinator support patients within all clinical locations, working remotely to ensure care is provided in the right place at the right time.
- From time to time, the Cardiac Clinical Coordinator may also be required to perform other job-related ad hoc tasks other than those specifically stated in this position description.
- The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating systems of The Sydney Children's Hospitals Network and in-line with the NSW Health's Code of Conduct.
- Experience in administration and customer service is desirable although health experience not essential. A strong focus on delivering positive patient and/or customer service experiences will be necessary.
How to Apply
Click ‘Apply Online’ and submit your application including:
- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
- Answers to the following targeted questions:
1. Provide an example from your work experience where you were required to complete multiple tasks with competing timeframes within the time limits imposed.
2. Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome?
Additional Benefits (for eligible employees)
- Salary packaging for tax savings
- Meal entertainment savings
- Accrued Day Off (ADO) for Full Time employees
- Access to the Employee Assistance Program (EAP)
- Fitness Passport
- Flexible Work Practice Opportunities
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
- Learn more about The Sydney Children’s Hospitals Network
- Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
- Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
- All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail.
- This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian Website
- For roles that require formal qualifications, please note that overseas qualifications must be assessed by the Department of Education or the relevant authority appointed by the Australian Government for skilled migration purposes.
- Eligibility List – An eligibility list may be created for future permanent part time and temporary part time vacancies.
Further Contacts and Support
Please contact Tanya Small on Tanya.Small@health.nsw.gov.au if you have any questions about this role.
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au.
Please let Tanya.Small@health.nsw.gov.au know if you require any adjustments to the recruitment process so we can support you to present your best self.
For technical support please contact the customer services team on 1300 679 367 and select option 3.
